Banknotes.com - Help & Support

Has my order shipped?

To check your order's mailing status please login to your account. If you did not receive our
shipping confirmation via email most likely it ended up in your "spam" folder.

In most cases your packages are shipped within 1 to 5 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible.

Note: Orders that are ordered to be shipped via FEDEX and/or UPS are usually dispatched
within 24 to 48 business hours unless I am away on a business trip.

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

Before contacting us please log in to your account to check shipment status of your order.
If your package was scheduled to arrive on a specific day but did not arrive, please contact us
or the mail carrier (or a speed courrier).

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

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How do I cancel my order?

First log into your account at Banknotes.com international store. You will need to log in using your
username or email address and password you established. If you have forgotten your password,
our system will remind you via email, but you will first need to enter the same email address you
provided during checkout. Then under "Your Cart" menu click on "Orders History", review your
order(s) and email us your order number and a cancellation request (or phone/call, fax) along with
a reason for cancellation and we will cancel your order.

NOTE: If an order has already been processed by us, it will be locked and we can no longer
cancel it. This means the order has either already shipped or is ready to ship. In this case send
an email with your order # in the subject header to us to request order cancellation. If the
order has been already shipped please refer to our return policies for further details. The
customer will be responsible for shipping the product back to us at their own expense and
they may incur additional restocking fees (in some cases).

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How do I track shipment of my order?

Please track your order shipment (if tracking number is provided) by going to: www.usps.com or
www.fedex.com or www.ups.com or www.dhl.com (depending which service you are using) or by
logging into your account at Banknotes.com international store. Please note that Registered Mail,
First Class Mail, Priority Mail, Parcel Post Mail and some other mail is not trackable even on a
mail carrier's website and is only trackable by a written application or a visit to their office.

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

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My order has not arrived yet

Please allow up to 2 weeks for domestic orders (USA), up to 1 month for domestic orders
(USA) totaling $50 or less, up to 1 month for orders shipped to Canada and up to 2 (two)
months for other countries' orders to arrive via Registered Air Mail and/or Parcel Post Insured.
If it's been more than 2 weeks for U.S. orders (1 month, 2 months - see above) after your order
was shipped to you then please email (phone) us with your order number, your name,
your email or mailing address and we will track the shipment and see what happened to it.
If it's declared lost/stolen and if your order was insured then you will receive a full refund of the
insured amount (or your order will be re-shipped) as soon as USPS declares the shipment as
lost. Please note that we do not refund lost or stolen shipments that were not insured (please
always make sure when you submit your order that your shipping choice includes insurance).

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

Please note that FIRST CLASS mail (USA only) can take in some cases up to 21 days (3 weeks)
to reach you (officially). Therefore if your order does not arrive after 3 weeks, please inform us, so
we could go to USPS and apply for the search of your lost order shipment. It is best to always
choose a better (than First Class) or a faster shipping method unless you are ready (in case of
mail loss or delay) to wait for weeks to get a refund or to get your order re-shipped to you. We
provide you with a wide selection of shipping methods and it is your responsibility to choose the
best, the fastest and the safest shipping method for you. If you choose a low cost shipping method,
your mail is still insured, but it may take weeks or even months (as per above) to find out what
happened to the shipment in case if it gets lost in the mail. And we can not issue a refund or remail
your order until we receive an official response from US Postal Service on what happened to the
shipment of your order.

If you wish to find out how long it takes for mail to reach a recipient (for your order to reach
you) please contact your local post office or visit an appropriate mail carrier/courier web site.
Please allow more time for mail delivery delays, customs delays, holidays and so on and
your patience is truly apppreciated.

Please note that REGISTERED AIR MAIL takes up to TWO (2) months to arrive to abroad and
overseas destinations. It usually takes much less time, but accordingly to USPS and
International Postal Convention laws a registered mail sender can only make a request to
search for a delayed registered mail AFTER (not earlier) it's been 1 month (30 days) after
the mail was sent. Please be patient in case of delay and try not to load us with extra
unnecessary inquiries if it's been less than 30 days since your Registered letter (package)
was shipped out to you. If you wish to receive your order FAST then please rather choose a
speed courier delivery such as FedEx, UPS, DHL, Express Mail etc. Your patience is truly
apppreciated.

IMPORTANT NOTICE: USPS maximum indemnity for internatonal registered mail is ~$45.
If your order sent by Registered Air Mail is lost or stolen we will reimburse you with a maximum
amount of ~$45. Therefore when placing an order with us, please choose a shipping method that
has full insurance, or contact us for more information or advice.

NOTICE TO INTERNATIONAL CUSTOMERS: All shipments of all kinds of valuables, be that
a general or a registered mail shipment, are being sent at the buyer's risk unless the buyer
asks/chooses to insure the item(s) they are ordering by selecting a shipping method that has
"insured" word in it. Please note that UPS, FedEx or DHL only insures the contents for up to
$100 (internationally).

NOTICE TO U.S. CUSTOMERS: All registered mail shipments within USA (up to $25000) are
shipped automatically fully insured.

REQUEST: Please let us know when your order arrives and whether you like and enjoy the
items you received. We care about your orders and would be great to hear from you about
how you are doing and how we can improve our service. Your feedback is very welcome.

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What's the speed of delivery?

The speed of delivery first of all depends on the method of shipping you have selected yourself.
Speed couriers such as FedEx, UPS, DHL etc. usually deliver within time frame of 2 to 5 days.
Government postal systems usually are slower unless you choose something like Express
Mail. A generic answer to this question would be: 1 to 60 days. It also depends in which
country you reside, whether you live in a small town in a province or in a big city and how
close your city is to the airport and many other factors such as customs. Customs of any
country can hold packages and letters for days and even weeks before clearing them to
continue to be delivered. Air Mail letter usually takes about 7 to 10 days to arrive to another
country. First Class mail within USA usually takes 2 to 7 days. Priority Mail within USA is
similar in terms of delivery, maybe a little faster. Express Mail within USA delivers anywhere
between 1 and 5 days. Parcel Post Air takes anywhere between 10 and 60 days, but usually
should arrive within 3 weeks or so. Remember (overseas customers) that items in Parcel Post
Air are being shipped in (video or other) boxes (not flat letters) and are fully insured, therefore
Parcel Post Air can be slow due to the customs and bulkiness factor. These numbers are just
approximate and may vary depending on many factors and are completely OUT OF OUR
CONTROL. That means - WE CAN NOT CONTROL THE SPEED OF DELIVERY - only YOU CAN
control it by choosing an appropriate way of shipping.

In most cases your packages are shipped within 1 to 3 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible. Also please refer to the item availability information
published on the product detail page.

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

Before contacting us please log in to your account to check shipment status of your order.
If your package was scheduled to arrive on a specific day but did not arrive, please contact us
or the mail carrier (speed courrier).

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When will my backorder arrive?

You will be notified via email or in the product description of expected shipment date if the
item or items you have purchased are on backorder. If a product is out of stock and is expected
to arrive soon, we will publish a projected arrival date on the product detail page. If you have
any questions about your order, please email us including your order # in the subject header.

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Whom should I make my check (cheque) or money order payable to?

To: Audrius Tomonis. Please make all your checks, cheques, money orders, bank
drafts, cashiers cheques payable to: AUDRIUS TOMONIS. Please note that payments made
to "Banknotes.com" or "Banknotes" will not be accepted. "Audrius Tomonis" is the company
name and "Banknotes.com" is our website name (domain name, URL).

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How do I create an account?

Accounts are usually created when you make a purchase. We recommend you use the same email
address and the same username each time you place an order with us. Avoid creating two or more
usernames, especially with the same email address, as that may sometimes prevent you from placing your
order or even logging in. Therefore always try to recover your original username and password instead of
dumping those and creating a new one. Contact us and we will help you to recover your old username.
Finally if all else, just create a new username/account and ask us to delete any old accounts of yours,
that is, if you don't need to view your old order history. To sign-up (register; create an account) with Audrius
Tomonis - Banknotes.com go to "Register" at Banknotes.com store link and proceed accordingly.

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How do I edit my account information?

You can easily edit your account information within your account management area. This is a
straight forward utility, but if you need help feel free to contact us. Log in by going to the link
Banknotes.com international store and then click on "Modify Profile" under "Your Cart" menu. You
will need to log in using your email address and password you established. If you have forgotten
your password, our system will remind you via email, but you will first need to enter a valid email
address.

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I forgot my password

Please go to Banknotes.com international store and click on "Recover password" under "Authentication"
menu. However you will need to know your email address. If you forgot your email address, you can
contact us and provide us with your order # so we can send you an email to the email address you
entered when you purchased your product. If you haven't purchased from Banknotes.com yet, then
we will try to help to recover your email address as long as you are registered with us.

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Problems logging-in or creating an account?

First of all, please make sure that you have a username and a password for your Banknotes.com
account and that you have not originally signed up (registered) as "anonymous-xxx".

To be able to login the next time you place an order you must register with a username and a password.
Don't place an order as "anonymous-xxx" if you plan on returning and logging in again with a username
and a password. Otherwise, you will have to login and place an order as anonymous again.

It may also be happening because you have Norton Internet Security or an equivalent installed and setup
incorrectly. Banknotes.com are committed to the highest levels of consumer protection. However,
the technology we use to create your shopping cart/basket (cookies, javascript, etc.), can sometimes
be misclassified by your security software as a threat. We do not employ any technology that can
harm your computer. If you experience difficulties adding items to your shopping basket (cart) or
using our checkout, please adjust your security settings as per instructions below:

In Internet Explorer, setting the privacy setting (under Tools => Internet Options... => Security) to
"Very High" or "Highest" prevents you from adding items to your shopping cart. The highest setting
you can shop with us and many other stores is "Medium." Nearly all e-commerce sites require
cookies to be set like this to function correctly.

Modify your security / firewall / anti-virus software settings

Security / firewall / anti-virus software can sometimes affect how browsers handle cookies. Please
make sure you have cookies enabled in your software, or add "www.banknotes.com" and
"store.banknotes.com" (the servers that handle our e-commerce) to your "safe list" of sites.

Zone Alarm

In Zone Alarm, select Privacy.
Under Cookie Control, click Custom
In Custom Privacy Settings:
Uncheck the box that says "Block session cookies"
Uncheck the box that says "Block persistent cookies"
Uncheck the box that says "Remove private header information".
Uncheck the box that says "Expire Cookies"
Click OK.

Norton Personal Firewall

Double click on the Norton Personal Firewall icon in the tray.
Click on the Open option in the pop-up menu.
Click the Options icon in the Norton SystemWorks menu box.
Click on the Personal Firewall option in the Options menu box.
Click the Advanced Options button at the bottom of the Norton Personal Firewall Options
menu box to retrieve the default settings menu box.
Make sure you are in the "Web" tab. There may be several domains already listed in this area.
Click on the Add Site button at the bottom of the Web defaults window.
You will need to enter www.banknotes.com as a new default. This should active the default
rules section of that window.
Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default
rule for the www.banknotes.com domain.
Click OK, then click OK again.

McAfee Privacy Service

Right-click the red "M" icon by your system clock.
Click "Privacy Service."
Click "Options."
The McAfee Privacy Service window appears. Click the "Cookies" tab.
Enter each website address from which you would like to allow cookies.
Click "Add."
Once completed, close the window.

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When will my order ship?

In most cases your packages are shipped within 1 to 5 business days (usually at least once a week).
During extra busy holiday times the time it takes for us to prepare and ship your order may be longer.
We do our best to ship your orders as quickly as possible. Also please refer to the item availability
information published on the product detail page.

Note: Orders that are ordered to be shipped via FEDEX and/or UPS are usually dispatched within
24 to 48 business hours (unless I'm away).

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

Before contacting us please log in to your account to check shipment status of your order.
If your package was scheduled to arrive on a specific day but did not arrive, please contact us
or the mail carrier (speed courrier).

REQUEST: Please let us know when your order arrives and whether you like and enjoy the
items you received. We care about your orders and would be great to hear from you about
how you are doing and how we can improve our service. Your feedback is very welcome.

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I did not receive an email confirmation of my order that I placed

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" (Bulk Mail) folder. Therefore please before
contacting us please check your "spam" (bulk mail) folder as well. Please adjust your "spam"
settings accordingly by adding us to the "white list".

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How well is my merchandise protected during shipping?

Audrius Tomonis (the owner) handles all the banknotes himself either with cotton gloves or with very
clean and dry hands. All your ordered banknotes are very carefully selected, inspected for quality
and then are very carefully placed into clear plastic acid-free special currency envelopes - holders,
usually up to about 25 banknotes per envelope (currency holder). Then each currency holder with
banknotes in it is carefully placed into a clean white envelope which is sealed and folded at the ends
where the currency holder has openings. This is done to make sure that not a single banknote slips
out and gets damaged (folded, bent) during shipping. Then each paper envelope (containing currency
holder with banknotes in it) is placed on a standard thick hard-to-bend piece of a cardboard and is
taped to it. All of this is placed into a ship-ready envelope along with your order invoice, sealed,
stamped and shipped to you.

Note: shipping of coins, stamps, books, albums, currency holders, banknotes in boxes by parcel
post and other merchandise is done in a similar careful and protective manner. If you wish to give us
your instructions on how you would like to have your order packed, please add a note to your order
about that.

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What are my shipping charges?

Shipping varies by product price, weight, delivery location and delivery method. We recommend
that you add the items you wish to purchase into your shopping cart. Within the shopping cart
page you will be asked to enter in your zip code (US Customers Only). If you live outside USA
then do not enter anything into the zip code field. Shipping costs should then be displayed. You
may have to press the recalculate button. For shipping costs when paying with a non-credit
card method please see the following page: "Shipping Options".

Currently available shipping options are the following:

FIRST CLASS INSURED - USA only! Takes several days to reach you. Please note that this
shipping option is for USA addressees only!

PRIORITY MAIL INSURED - USA only! Takes several days to reach you. Better handling. Please
note that this shipping option is for USA addressees only!

PRIORITY MAIL WITH DELIVERY CONFIRMATION - USA only! Takes several days to reach you.
Applies only to orders that total $1 to $50. No signature required. Convenience, but no insurance.
Please note that this shipping option is for USA addressees only!

REGISTERED MAIL - USA only! Takes several days to reach you. Shipments can be insured for
up to $25000. Very safe and reliable shipping method though not the fastest one.

REGISTERED AIR MAIL - To All Other Countries. Insurance (indemnity) is limited to ~$45! This
option must be selected by residents of all countries except residents of USA. IMPORTANT:
USPS maximum indemnity for internatonal registered mail is ~$45. If your order sent by
Registered Air Mail is lost or stolen we will reimburse you with a maximum amount of ~$45.
Therefore when placing an order with us, please choose a shipping method that has full insurance,
or contact us for more information or advice.

PRIORITY PARCEL POST AIR INSURED - Insurance limit varies between ~$500 and $5000 for various
countries. This shipping option must be selected by addressees living in all countries except
USA. Nice, quite safe alternative to Registered Air Mail.

FEDEX - shipping to most countries. Tracking available on www.fedex.com. International Insurance
is limited to $100. Very fast delivery (2 to 5 business days).

UPS - shipping to most countries. Tracking available on www.ups.com. International Insurance is
limited to $100. Very fast delivery (2 to 5 business days).

DHL - Shipping to some countries. Tracking available on www.dhl.com.International Insurance is
limited to $100. Fast delivery. We don't use DHL much though. Not sure how fast they are.

EXPRESS MAIL (EMS) - shipping within USA. USPS is the carrier. Insurance is available.

GLOBAL EXPRESS MAIL INSURED (EMS) - shipping to some countries. Insurance limit varies
between $100 and $5000. This is a good shipping method to receive your merchandise pretty fast
(usually 3-5 business days) and fully insured! A good alternative to "Parcel Post Air" method.
Though may not be as safe as FedEx or Parcel Post Mail.

Contact US Postal Service or visit on the net at www.usps.com to find out more about shipping.

IMPORTANT NOTICE: if you wish your order to be shipped by some other shipping method then
please select any shipping method and indicate in your order comments that you wish to select
"..........." shipping method and email that to us separately as well. We will respond to you with a
shipping cost for that shipping method and if you agree then it will be charged on your credit card.

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Can you ship my order by uninsured non-registered (First Class or Air Mail)?

Yes, we can ship via First Class Mail (USA only) or Air Mail (abroad, overseas only) immediately upon
receipt of one of the following payment instruments:

a) Cash (USD, EUR, GBP, JPY, CHF etc.);
b) US Postal Money Order (in US Dollars only);
c) Western Union or MoneyGram cash money transfer to our city (in US Dollars only);

Also, we can ship via First Class Mail (USA only) or Air Mail (abroad, overseas only) immediately upon
receipt of one of these payment instruments, but (!) we will (or may) wait until it clears:

a) Any kind of bank draft cheque, bank cheque, cheque or other country's postal order (in USD only);
b) Electronic cheque via Paypal (after it clears).

We will ship your order via First Class (about $0.50 to $1 extra; USA only) or Air Mail (about $1 to $2.50
extra; abroad only) and you in such case will release us from any kind of responsibility in case of loss
of your shipment (at your own risk). Otherwise, please select one of our relatively safe shipping methods
in our online store.

This is HOW IT WORKS & HOW TO PROCEED with the above using our online store (shopping cart):

1. Add all the wanted items into your shopping cart and select any cheapest shipping method available
in the cart;

2. Select payment method either as "cash" or "money order" or as a "check/cheque" and click on the
"Continue" button at the bottom of that page;

3. On the next page check correctness of your order and in the "Customer notes" field at the bottom
of that page write something like that: "I will pay with cash and would like my order to be shipped via
First Class without insurance (or Air Mail without registration, for foreign non-USA orders). Please update
this order to be shipped via First Class (Air Mail) uninsured" and click on the "Submit order" button.

4. We will then update the shipping cost of your order and email you a new invoice and you will have to
proceed with payment for it.

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How long does it take for my order to arrive?

The speed of delivery first of all depends on the method of shipping you have selected yourself.
Speed couriers such as FedEx, UPS, DHL etc. usually deliver within time frame of 2 to 5 days.
Government postal systems usually are slower unless you choose something like Express
Mail. A generic answer to this question would be: 1 to 60 days. It also depends in which
country you reside, whether you live in a small town in a province or in a big city and how
close your city is to the airport and many other factors such as customs. Customs of any
country can hold packages and letters for days and even weeks before clearing them to
continue to be delivered. Air Mail letter usually takes about 7 to 10 days to arrive to another
country. First Class mail within USA usually takes 2 to 7 days. Priority Mail within USA is
similar in terms of delivery, maybe a little faster. Express Mail within USA delivers anywhere
between 1 and 5 days. Parcel Post Air takes anywhere between 10 and 60 days, but usually
should arrive within 3 weeks or so. Remember (overseas customers) that items in Parcel Post
Air are being shipped in (video or other) boxes (not flat letters) and are fully insured, therefore
Parcel Post Air can be slow due to the customs and bulkiness factor. These numbers are just
approximate and may vary depending on many factors and are completely OUT OF OUR
CONTROL. That means - WE CAN NOT CONTROL THE SPEED OF DELIVERY - only YOU CAN
control it by choosing an appropriate way of shipping.

In most cases your packages are shipped within 1 to 3 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible. Also please refer to the item availability information
published on the product detail page.

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

Before contacting us please log in to your account to check shipment status of your order.
If your package was scheduled to arrive on a specific day but did not arrive, please contact us
or the mail carrier (speed courrier).

REQUEST: Please let us know when your order arrives and whether you like and enjoy the
items you received. We care about your orders and would be great to hear from you about
how you are doing and how we can improve our service. Your feedback is very welcome.

Back to Top

Do you ship via Express Mail, FedEx, UPS, EMS or DHL?

Yes, we ship USPS Express Mail, USPS Global Express Mail (EMS), UPS, FEDEX, DHL etc.

IMPORTANT NOTICE: if you wish your order to be shipped by some other shipping method
that is not provided in our shopping cart's drop-down shipping method choice menu, then please
select any shipping method and indicate in your order comments that you wish to select "..........."
shipping method and email that to us separately as well. We will respond to you with a shipping cost
for that shipping method and if you agree then it will be charged on your credit card.

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Do you ship to my country?

Please note that we ship to All Countries across the world except Cuba and North Korea and a few
more countries like Libya or Sudan. Orders from some countries* may have to be paid with a prepaid
cheque (cashier's check), cash, bank wire transfer or a money transfer by a Western Union or another
substitute of cash only. */ Countries with a very high credit card / cheque fraud.

Currently available shipping options are the following:

FIRST CLASS INSURED - USA only! Takes several days to reach you. Please note that this
shipping option is for USA addressees only!

PRIORITY MAIL INSURED - USA only! Takes several days to reach you. Better handling. Please
note that this shipping option is for USA addressees only!

PRIORITY MAIL WITH DELIVERY CONFIRMATION - USA only! Takes several days to reach you.
Applies only to orders that total $1 to $50. No signature required. Convenience, but no insurance.
Please note that this shipping option is for USA addressees only!

REGISTERED MAIL - USA only! Takes several days to reach you. Shipments can be insured for
up to $25000. Very safe and reliable shipping method though not the fastest one.

REGISTERED AIR MAIL - To All Other Countries. Insurance (indemnity) is limited to ~$45! This
option must be selected by residents of all countries except residents of USA. IMPORTANT:
USPS maximum indemnity for internatonal registered mail is ~$45. If your order sent by
Registered Air Mail is lost or stolen we will reimburse you with a maximum amount of ~$45.
Therefore when placing an order with us, please choose a shipping method that has full insurance,
or contact us for more information or advice.

PARCEL POST AIR INSURED - Insurance limit varies between $880 and $5000 for various
countries. This shipping option must be selected by addressees living in all the countries
listed below (except USA) (Country listing is not complete, or may be outdated. Please ask):

Argentina (insurance limit $5000)
Australia (max. $3370)
Austria (STA*) (max. $5000)
Belgium (STA*) (max. $5000)
Brazil (max. insurance $5000)
China (insurance limit $1130)
Cyprus (insurance limit $5000)
Czech Republic (max. $5000)
Denmark (STA*) (max. $5000)
Egypt (insurance limit $1685)
France (STA*) (max. $5000)
Germany (STA*) (max. $5000)
Greece (STA*) (max. $5000)
Holland NL (STA*) (max. $5000)
Hong Kong (insurance limit $5000)
Italy (STA*) (max. $5000)
Japan (insurance limit $5000)
Kuwait (insurance limit $1765)
Luxembourg (STA*) (max. $5000)
Malaysia (insurance limit $1320)
Malta (STA*) (max. $5000)
New Zealand (insurance limit $980)
Portugal (STA*) (max. $5000)
Russia (insurance limit $5000)
Singapore (indemnity limit $4580)
Slovenia (indemnity limit $4400)
South Africa (indemnity limit $1760)
South Korea (insurance limit $5000)
Spain (STA*) (max. $5000)
Sweden (STA*) (max. $5000)
Switzerland (STA*) (max. $5000)
Taiwan (indemnity limit $1350)
Thailand (indemnity limit $1350)
Turkey (indemnity limit $880)
U.A.E. (Abu Dhabi) (max. $5000)
United Kingdom (ins. limit $857)
Other countries - please inquire.
STA* = Street Address Only (no P.O.Boxes) - phone number must be supplied.

FEDEX - shipping to most countries. Tracking available on www.fedex.com. International Insurance
is limited to $100. Very fast delivery (2 to 5 business days).

UPS - shipping to most countries. Tracking available on www.ups.com. International Insurance is
limited to $100. Very fast delivery (2 to 5 business days).

DHL - Shipping to some countries. Tracking available on www.dhl.com.International Insurance is
limited to $100. Fast delivery. We don't use DHL much though. Not sure how fast they are.

EXPRESS MAIL (EMS) - shipping within USA. USPS is the carrier. Insurance is available.

GLOBAL EXPRESS MAIL INSURED (EMS) - shipping to some countries. Insurance limit varies
between $100 and $5000. This is a good shipping method to receive your merchandise pretty fast
(usually 3-5 business days) and fully insured! A good alternative to "Parcel Post Air" method.
Though may not be as safe as FedEx or Parcel Post Mail.

Contact US Postal Service or visit on the net at www.usps.com to find out more about shipping.

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How do I track my Global Express Mail (EMS) shipment?

Please go to: "USPS Track & Confirm" and then enter the tracking number which was provided
to you by us.

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

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How soon should I expect my ordered items to arrive?

The speed of delivery first of all depends on the method of shipping you have selected yourself.
Speed couriers such as FedEx, UPS, DHL etc. usually deliver within time frame of 2 to 5 days.
Government postal systems usually are slower unless you choose something like Express
Mail. A generic answer to this question would be: 1 to 60 days. It also depends in which
country you reside, whether you live in a small town in a province or in a big city and how
close your city is to the airport and many other factors such as customs. Customs of any
country can hold packages and letters for days and even weeks before clearing them to
continue to be delivered. Air Mail letter usually takes about 7 to 10 days to arrive to another
country. First Class mail within USA usually takes 2 to 7 days. Priority Mail within USA is
similar in terms of delivery, maybe a little faster. Express Mail within USA delivers anywhere
between 1 and 5 days. Parcel Post Air takes anywhere between 10 and 60 days, but usually
should arrive within 3 weeks or so. Remember (overseas customers) that items in Parcel Post
Air are being shipped in (video or other) boxes (not flat letters) and are fully insured, therefore
Parcel Post Air can be slow due to the customs and bulkiness factor. These numbers are just
approximate and may vary depending on many factors and are completely OUT OF OUR CONTROL.
That means - WE CAN NOT CONTROL THE SPEED OF DELIVERY - only YOU CAN control it by
choosing an appropriate way of shipping.

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

In most cases your packages are shipped within 1 to 3 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible. Also please refer to the item availability information
published on the product detail page.

The following are all the shipping methods that are available at Banknotes.com and an approximate
time in business days (minimum and maximum) that it takes for your order to arrive to your location.
Registered Air Mail for example usually takes a week or two to arrive at foreign destinations and it
rarely takes as long as 30 to 60 days to arrive. If it does not arrive after 60 days, - it is probably lost
and we will in such case submit a search and a claim to postal authorities. Please note that all
shipments within and to USA and Canada are fully insured. To other countries it varies, but if you
choose a shipping method that includes a word "insured", - it means that your merchandise is fully
protected against loss, theft and damage.

United States Postal Service (USPS) Shipping Services				Period*
Registered Mail Insured ($25000) (US)				~2-15 days
Registered Air Mail ($40) (World)				~7-30 days
Registered Air Mail Insured ($200-$1000) (Canada)				~3-30 days
Priority Parcel Post Insured ($800-$5000) (World)				~7-30 days
Priority Mail Insured (US)				~1-7 days
Priority Mail Registered International				~7-30 days
First Class Mail Insured (US)				~2-10 days
Express Mail Insured (US)				~1-3 days
Global Express Mail Insured (EMS) (World)				~3-7 days
Global Express Mail Insured (Canada)				~3-5 days
Global Express Mail Insured (Mexico)				~3-10 days
Global Express Mail Guaranteed (GXG)				~2-5 days
Federal Express (FedEx) Shipping Services				Period
FedEx Express Saver (US)				~3 days
FedEx 2 Day (US)				~2 days
FedEx Standard Overnight (US)				~1 day
FedEx Priority Overnight (US)				~1 day
FedEx First Overnight (US some cities)				~1 day
FedEx Ground (US)				~1-7 days
FedEx Home Delivery (US)				~1-7 days
FedEx (Canada)				~2-5 days
FedEx (Mexico)				~2-5 days
FedEx (World)				~2-5 days
United Parcel Service (UPS) Shipping Services				Period
UPS 2nd Day Air (US)				~2 days
UPS Ground (US)				~7 days
UPS Next Day Air (US)				~1 day
UPS Next Day Air Early A.M. (US)				~1 day
UPS Worldwide Express (Canada)				~2-5 days
UPS Worldwide Express (Mexico)				~2-5 days
UPS Worldwide Express (World)				~2-5 days
DHL Shipping Services				Period
DHL (US)				~2-5 days
DHL (World)				~2-5 days
Note: We are not responsible for the exact terms of delivery.				* Can vary

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

REQUEST: Please let us know when your order arrives and whether you like and enjoy the
items you received. We care about your orders and would be great to hear from you about
how you are doing and how we can improve our service. Your feedback is very welcome.

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Will you ship my order to another name and address?

We will only ship to a bank-verified address (billing address). If you wish to have your order shipped
to an address that is different from your billing address on file with your credit card provider, you
must add the shipping address to your credit card account. To do so, please do the following:

1. Please contact your credit card provider (issuer) and ask them if they allow you to add an
alternate shipping address on your account (their phone number should be located on the back
of your card or on your monthly statement).

2. If possible, add the shipping name and/or address on your order to the credit card file as an
"authorized alternate shipping address to your account". The information will remain on file for
future orders. If the issuer does not allow shipping to an alternate address, we will not be able to
process the order.

These regulations are established by the credit card companies for any "card not present" mail,
phone and internet orders to prevent fraud. It is not our policy; it is the policy of Visa, Mastercard,
American Express and Discover. We must comply with their requirements and we take a very
active role to prevent online fraud. Suspicious orders are reported to the issuing bank and the local
authorities and your IP address is logged in our system for reference and investigation.

We treat your credit card with the highest level of security. We understand that we lose some
legitimate orders/customers in the process and we pay this price to help protect your credit.

Alternatively, to have your order shipped to another person and/or address you may do the
following (A or B):

A. Go to http://www.banknotes.com/order.htm and print it out and fill out that form completely.
Please sign it with your signature. Make sure you don't miss anything. In the form enter all
your credit card and billing and shipping data and everything else. Then write an explanation
where you want your order sent and what is the reason for it. Then make a good quality copy of
both sides of your credit or debit card and a good quality copy of your photo ID or a passport.
Then sign the order form and sign every other page and fax it all to:

B. Send us a US Postal Money Order (sold at post offices) or US$ Cash (by mail or Western
Union money transfer) and we will ship your order to the person/address indicated in your order.

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How do I return my product(s)?

Returned items must be mailed to us immediately or up to 7 days after receiving them in an
ORIGINAL holder and packaging. You have to make sure that returned items are well and safely
packed and will not get damaged on the way. All open sides of a plastic holder that holds
banknotes in it must be sealed well in order to avoid a slip-out and damage of the banknote(s).
All returned items must be returned in the original packaging and securely sealed in the same
way as they were received by you. All returned items if received in a damaged condition will not
be refunded and will be sent back to the sender. We will refund your money of a returned
merchandise (less shipping & handling cost) (restocking and electronic commerce fees may
apply - if you have paid with a credit card) upon receipt of items in the same condition as they
were shipped. You can choose a refund as a payment or as a credit towards your next order.
Repeat customers can return their ordered items within 30 days. Repeated customer is considered
to have placed at least 2 or 3 successful orders in the past before becoming a repeated customer.

IMPORT DUTY WARNING! You can not return your order to us by refusing to pay your country's
import duty (import tax etc.).

Our basic merchandise return rule is: 7 days money back guarantee, but please read on.
Best is to send us an email explaining the reason you wish to return your product(s) along
with your original order # in subject header. We will assist you with your request and depending
on the return conditions explained in our company's policies, we will make a decision on what
needs to be done. In most cases returns that are not warranted by our mistake or product defects
(misgrading) may be a subject to a small restocking fee. In all cases except for shipment errors
on our part, the customer must pay for shipping back the returned merchandise to us. We recommend
a shipping method that offers tracking and insurance. In case of our mistake in grading or if you are
our repeated customer you will be refunded full amount plus shipping (only air mail or first class
shipping, no speed courier will be refunded or funded unless a special arrangement is made).
We usually have relaxed rules about merchandise returns, but we reserve the right to apply the above
rules when we see it necessary. Everything that's reasonable ends up reasonably.

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What is your return policy?

RETURNS: Seven days return guarantee. Returned items must be mailed to us immediately
or up to 7 days after receiving them in an ORIGINAL holder and packaging. You have to
make sure that returned items are well and safely packed and will not get damaged on the
way. All open sides of a plastic holder that holds banknotes in it must be sealed well in order
to avoid a slip-out and damage of the banknote(s). All returned items must be returned in
the original packaging and securely sealed in the same way as they were received by you.
All returned items if received in a damaged condition will not be refunded and will be sent
back to the sender. We will refund your money of a returned merchandise (less shipping &
handling cost) (restocking and electronic commerce fees may apply - if you have paid with
a credit card) upon receipt of items in the same condition as they were shipped. You can
choose a refund as a payment or as a credit towards your next order. Repeat customers
can return their ordered items within 30 days. Repeated customer is considered to have
placed at least 3 successful unreturned orders in the past before becoming a repeated customer.

IMPORT DUTY WARNING! You can not return your order to us by refusing to pay your country's
import duty (import tax etc.).

Our basic merchandise return rule is: 7 days money back guarantee, but please read on.
Best is to send us an email explaining the reason you wish to return your product(s) along
with your original order # in subject header. We will assist you with your request and depending
on the return conditions explained in our company's policies, we will make a decision on what
needs to be done. In most cases returns that are not warranted by our mistake or product defects
(misgrading) may be a subject to a small restocking fee. In all cases except for shipment errors
on our part, the customer must pay for shipping back the returned merchandise to us. We recommend
a shipping method that offers tracking and insurance. In case of our mistake in grading or if you are
our repeated customer you will be refunded full amount plus shipping (only air mail or first class
shipping, no speed courier will be refunded or funded unless a special arrangement is made).
We usually have relaxed rules about merchandise returns, but we reserve the right to apply the above
rules when we see it necessary. Everything that's reasonable ends up reasonably.

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My country's Customs (Douane) charges me import duty! Can I refuse
(return) the shipment to you?

You can not return your order to us by refusing to pay your country's import duty (import tax etc.). Same
as you don't mess with not paying taxes, you don't mess with not paying import duties. We can not help
you in such a case. Once you are being charged an import duty (or your country's taxes), you must pay
it no matter what the amount is. We do not pay your country's import duty or taxes for you. That is your
responsibility as your own country's citizen.

What happens in case if you refuse to accept your order shipment and to pay your own country's import
taxes/duties: a) your order will be returned to us and in some cases we will be forced to pay your country's
import duty. In such case you will be charged your country's import duty (taxes etc.) by us plus a
re-shipment fee and your order will be shipped to you again; b) delivery of your order will be delayed by
your country's Customs (Douane) until you pay the import duty (taxes); c) your order will be discarded or
confiscated by your country's authorities if you refuse to pay the import duty or taxes, whichever your
country charges you upon import. In either case you will not be refunded for your order by us.

It is strictly your own responsibility to pay your country's import duty and any other payments required
by law of your country.

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Do I have to pay sales tax or VAT?

South Carolina 6% to 8% Sales Tax

Sales tax (6% to 8% SC Sales Tax) is paid by those customers who are receiving products in South
Carolina (SC) only. This is calculated automatically during checkout.

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How can I pay you? What credit/debit cards do you accept?

We accept Visa, Mastercard, American Express, Discover/Novus check cards and credit cards.
Also we accept Cash, Mail-in Personal Checks, Mail-in Money Orders, Mail-in Bank Drafts and
Cheques, Mail-in Cashiers Cheques, International Postal Money Orders (from certain countries only),
Bank Wire Transfers (electronic money into a bank account), Western Union Money Transfers,
Paypal payments, MoneyGram (www.emoneygram.com).

We do not (yet) accept Diners Club, Carte Blanche, EnRoute, JCB and other cards not listed
here. We may begin accepting some or all the cards if we receive enough of customer feedback
asking to accept some of these cards and if we see that there is enough market in accepting
those cards in addition to what we already accept.

For your order to ship without delay, you must provide the billing address and postal or ZIP code
that your credit card statement is mailed to. We will not ship to a different address unless we
have a faxed signature and can verify the "ship-to" address by phone. If you are placing a high value
order that will be shipping to an address other than your billing address, you should make sure
your credit card company has validated the alternate shipping address. We reserve the right to
refuse to ship to a different address than the credit card statement mailing address.

If you are paying with a CHECK, MONEY ORDER or CASH - you have to send your payment to
the address provided on the screen right after you submit your order. There will be no separate
notice after you submit your order, therefore it is important to submit your order and to notify
Audrius Tomonis by email that your payment was sent. That way your order will be surely reserved
for you. All cheques / checks / money orders must be in US funds (US dollars) only.

Please note that if you send a bank wire transfer you must add $30 for international wire or $10
for a US national bank wire which are the fees banks charge us.

IMPORTANT: Please make all your checks, cheques, money orders, bank drafts, cashiers
cheques payable to: AUDRIUS TOMONIS. Please note that payments made to: "Banknotes.com"
or "Banknotes" will not be accepted.

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Did you charge my card or someone else did?

Please note that when you order from Audrius Tomonis - Banknotes.com charges on your credit
card will appear as "AUDRIUS TOMONIS" or "ATOMONIS" or something similar. If you have
questions please contact us.

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I need a copy of my receipt (invoice)

You can retrieve copies of receipts for all past orders you have made through Banknotes.us.
First log into your account at Banknotes.com international store. You will need to log in using your
username or email address and password you established. If you have forgotten your password,
our system will remind you via email, but you will first need to enter the same email address you
provided during checkout. Then under "Your Cart" menu click on "Orders History", find an order
you are looking for, open it and click on "GO" button next to "Print Invoice" link or on the link itself.
Use your browser to print the page out on your printer. Or contact us for an invoice for orders placed
outside of our online store.

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What are my payment choices?

Payments for domestic and international orders are accepted by:

Cash (US$ or other hard currency*) by mail.

Check / Cheque (bank draft cheques too) by mail. US dollars only.

Credit card (Visa, Mastercard, American Express, Discover/Novus):
Note: credit cards are accepted online, over the phone, fax, mail, via non-secure email.

Note: For your order to ship without delay, you must provide the billing address and postal or ZIP
code that your credit card statement is mailed to. We will not ship to a different address unless we
have a faxed signature and can verify the "ship-to" address by phone. If you are placing a high value
order that will be shipping to an address other than your billing address, you should make sure
your credit card company has validated the alternate shipping address. We reserve the right to
refuse to ship to a different address than the credit card statement mailing address.

Money Order (US Postal, International M.O. etc.**) by mail. US dollars only.

Paypal (click for more important info) our Paypal address is:

MoneyGram payments are convenient to those who live in those countries where Paypal does not
provide its services. MoneyGram is cheaper than Western Union.

Western Union payments are convenient to those who live in those countries where Paypal does not
provide its services.

Bank Wire Transfer (bank money transfer electronically***) Please note that if you send a bank wire
transfer you must add $30 for international wire or $10 for a US national bank wire which are the fees
banks charge us.
________________________________________________________________________

*/ We reserve the right not to accept cash from certain countries
**/ We reserve the right not to accept money orders from certain countries
***/ After you place your order with us we will provide you with our bank account data after
inspecting your order.

IMPORTANT: Please make all your checks, cheques, money orders, bank drafts, cashiers
cheques payable to: AUDRIUS TOMONIS. Please note that payments made to: Banknotes.com
or Banknotes will not be accepted.

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What is a cash payment?

Cash payment is when you send us physical cash (banknotes; bills; paper or plastic currency notes)
by mail in a secured envelope by registered, priority and/or insured mail (recommended) or when you use
your (credit or debit) card to pay Western Union or MoneyGram by phone, online or in person and who
pay us out in cash. U.S. postal money orders (issued by USPS only) are cash payment too.

Checks (cheques) that cash several weeks later, money orders, postal money orders, bank wire
transfers fall into their own category and are not considered cash payments, although U.S. postal
money orders (issued by USPS only) will be treated as cash payment as well.

Cash is not a preferred mode of payment, but it is an alternative one, especially to those, who can not
use or are not allowed to use a credit card. Because of easier, convenient record-keeping, we prefer
credit / debit card or Paypal payments instead of cash. (Some) cash can be useful while saving on
ATM withdrawal fees or avoiding standing in a line at a bank withdrawing cash from a bank account.

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When will the credit appear on my account?

Credits (refunds) are handled as quickly as possible. You will usually see information on your credit card
account showing the credit by our company within 24 hours (sometimes up to 3-5 days) of the issuing
date. If you have questions please don't hesitate to contact us.

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When will my credit card be charged?

Credit cards are charged when your order is ready to ship. In some cases your credit card
will be charged within 24 hours before your order actually ships if we are away or have technical
difficulties shipping your order sooner.

NOTICE: If your credit card is declined your order will not get processed nor shipped and you will
receive an email from us. Please always check validity of your credit or debit card before placing
an order to avoid delays with processing of your order and possible cancellations. We do not ship
any orders unless we receive full payment or credit card authorisation before we ship an order.

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Will my credit card get charged after I cancel my order?

Of course NOT! If you cancel your order we do not process your order. Therefore your credit (debit) card
never gets charged after you cancel your order with us. We will never charge anyone's card if we
are not authorised to do that. Thus if your order is cancelled, it means we do no business and
therefore we have no business charging your card. Your card gets authorized before your order
is processed and if you cancel your order, the authorization on your card may take some time
to expire. So for some time you may see a temporary "charge" (funds on hold due to authorisation
on your card - verification of availability of funds on the card) on your card for the amount you were
placing (and then canceling) an order for. After some time that "charge" will be reversed and your
card actually never gets charged, it only get authorized for that particular amount. And if your order
is cancelled, then we never go ahead with the final "capture of funds". Rest assured that once you
trust us your credit/debit card, we will never charge you any hidden fees or unauthorized amounts.

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Why does your charge appear on my card as "pending"?

This pending transaction refers to a purchase you've made without a PIN using your Check Card or
sometimes your Credit Card. It has not yet posted to your account. A temporary "hold" (known as
an "authorization hold") is placed on these funds at the time of purchase. This hold will be removed
from your account either (1) when the actual transaction amount is debited from your account in
posted transactions, or (2) approximately three business days after the authorization, whichever
occurs sooner. While this hold will reduce the balance available to authorize subsequent Check Card
transactions, it will not affect the payment of other withdrawals such as checks, electronic funds
transfers or previously authorized Check Card transactions.

In some cases, the amount of the pending transaction may not match the actual amount of the
transaction. This is common. Some merchants, including restaurants and hotels, will place an
initial hold (known as an "authorization hold") on the account for a higher or lower dollar amount.

Once these types of transactions are processed, which may take several days, the actual amount
of the transaction will be posted to your account.

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Why is my credit card payment declined?

Generally, payments are declined if our billing system is unable to verify the billing information you've
submitted. Here's a troubleshooting checklist of possible causes:

Incorrect Credit Card Number or Debit Card Number:
Make sure that the credit card or debit card number you provide or we have on file for you is correct
and up-to-date.

Credit Card Number or Debit Card Number has spaces or other characters between digits:
Make sure that your credit card number does not contain any spaces, dashes, letters or any other
characters other than digits (numerals).

Incorrect expiration date:
Review the expiration date on your credit card or debit card. If your card expired, use an up-to-date credit
card or debit card.

Incorrect billing address and phone number:
Make sure that the telephone number and billing address listed in your account match those associated
with your payment method. Otherwise, our system will not be able to process your charges. Either update
your personal information, or contact your payment institution to sync up.

Credit card limit reached:
Check your credit limit. You may have reached your daily or total credit card limit on the day we attempted
to charge your card. Your credit card should have enough available credit to cover your order's amount. If
your card does not have enough credit, enter a new credit card with a higher credit limit. You may also ask
your bank to increase your credit limit.

Maximum amount allowed for a single charge exceeded:
Check the maximum amount your card can be charged at a single time. If the declined charge in your
account is higher than this amount, try asking your credit card company to increase the limit. You can
also enter a new credit card with a higher limit.

Maximum number of charges card can receive in a period exceeded:
Check how many times your card can be charged in given time period. If you've exceeded this amount, you
can try submitting a new card. You can also talk to your bank about increasing this limit or simply wait
until your card can be charged again.

Card doesn't accept charges from an online source:
Make sure your card allows online transactions. If not, talk to your credit card company or enter a new
credit card to process the charge.

Card doesn't allow for international transactions:
Make sure that your card can accept international charges if you live outside USA. If not, try entering a
new card to process the charge.

Your debit card has no funds available:
Add funds to your debit card (check card).

Usage of your credit or debit card was temporarily blocked (suspended) by your card provider:
That can happen sometimes if a preceding transaction was considered as suspicious by your card provider.
Example: your card was used to send a large amount of money to a developing country before you
tried to place an order with us; This is a "no fault of your" case - call your card provider to unblock your
card and place your order with us again.

In rare cases our virtual credit card terminal can be under maintenance or it may fail:
Please try again soon or try later.

Your billing address may be incorrect:
You may have entered an old billing address (address where you receive your card's bills) or you may have
mistyped your billing address. Check, correct and try again.

You are using a stolen card or stolen card's data:
We can not help you in this case, but if you are honestly unaware that you are using someone else's
stolen card, please call the card's provider company to verify. We will not under any circumstances accept
anyone's stolen credit card's payment and we may inform the authorities if you keep on trying to pay us
with a stolen credit card (data).

IMPORTANT: in some rare cases even if you get a "DECLINED" message it may be a system error. We
will sometimes attempt to charge your card manually and see if it gets declined again. If it does not get
declined when we manually process your card payment, your order will most likely will be processed.

In case if you still don't know what went wrong, please try to use a back up credit card or pay us using
an alternative way of payment.

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Why is my credit card payment authorised, but marked as "Fraud"?

Sometimes our virtual card processing terminal does that. It marks the order as "FRAUD" but gives the
"APPROVED" message next to the card. In such case please don't panic. There's no need to cancel your
order yet. We will attempt to manually charge your card and if all goes well, your order will be processed
and shipped. Otherwise we will email you to let you know what can be done to process your order.

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Why is my debit card, check card or ATM card being charged twice?

Well, first of all, we never charge anyone's card more than once, yet your financial institution (your card
provider) or a payment processing entity may in rather rare cases put a hold/reserve on your card account
twice the amount of your order. It means the payment processing entity will place a hold on both your Bank
Account and your Debit Card for the amount of your order. That may happen in some cases when you use
a Debit Card (Check Card) that is linked to your Bank Account as your back up funding source. That usually
happens with money transfers rather than when placing merchandise orders online. The hold on your Debit
Card decreases your available line of credit by the amount of your order. If your card says Check, Debit, or
ATM on the front, this may in rather rare cases put a temporary duplicate hold/reserve on your card until your
order ships and until funds on your card are captured, which means when your card is charged a final single
amount by us. After that the second hold/reserve should be released and the first hold becomes a permanent
and a single charge on your card. If the release does not happen within 4-to-7 days, please contact your card
provider and us.

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Why is there a second, smaller charge on my card? (foreign customers only)

Please note that if you are ordering from another country (outside of USA) using your credit card or debit
(savings, electron, etc.) card, you may be charged an extra, a second charge (a so-called "Cross-Border
Fee), which will be much smaller than your order amount and your card statement will probably show it as
being charged by "AUDRIUS TOMONIS" as well. Yet that fee is charged by and on behalf of Visa and
Mastercard authority or corporation regardless that I do not like these fees to be charged to my customers.
I believe these fees, especially when charged using merchant's (my) name are unfair; yet we have no
choice, but to accept those fees on foreign transactions. Otherwise we would not be able to accept your
cards at all.

Effective April 2, 2005, International Visa Card Issuers may be applying an optional issuer surcharge/fee to
transactions where the merchant is located outside the country where the customer's credit card was issued.
Since we are based in the United States of North America, this could affect you, our customers from any
country, other than USA. We may receive reports and complaints from you, the customers, stating that the
charge from AUDRIUS TOMONIS on your Visa or Mastercard statement is more than the amount shown on
the receipt (invoice) that was issued to you. This likely means that you are being affected by this surcharge.
The surcharge is being applied directly by your credit card issuer and should not be mistaken for a billing error
on our part or by our merchant service provider. Many cardholders are not yet aware of this Visa or Mastercard
policy change, and therefore we explain to you, that the additional amount is a Fee applied directly by your
Visa or Mastercard Financial Institution.

Effective October 1, 2005, MasterCard is imposing a fee on: (a) Cross-border transactions on U.S. issued
MasterCards and (b) cross-border transactions on MasterCard-branded credit cards that are issued outside
the U.S. region, but are acquired within in the U.S. region.

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How do I navigate the site?

First of all, to purchase banknotes and other goods you can either use text pricelist with "Add-to-Cart"
links in it and with ability to view larger images and text or you can go directly to the shopping cart
interface and purchase from there (usually no larger images) whichever you prefer. Contents of both,
the text pricelist and the shopping cart store is exactly the same and both are interconnected.

You can either use our search feature(s) (either at the home page or in the store interface) to enter in
the type of product you are looking for, or you can navigate by using our categories shown on the left
hand side of the website. Some categories will have subcategories that will be displayed at the top middle
section of the website once you click on the category name.

If you need to look up bank notes by Country Name you can click on a category with a certain
letter "World Banknotes A to Z" and then sort the notes by Country Names. You will also notice
that you can sort the products by product code (which usually matches the "Pick" number), price etc.

You can recommend a product that you like to your friend as well as add it to your wishlist.

You can see bestsellers and featured bank notes, buy related books, holders for your paper money
collection, browse our huge paper money gallery containing images of thousands of banknotes from
all over the world!

If you are not satisfied with the speed of browsing and/or functionality of Banknotes.com International
Store - please don't hesitate to tell us about your experiences and concerns. We like to improve it
for your best experience.

We hope that you will find our store and our both sites easy to navigate and easy to use.
Enjoy them, buy something for yourself, your friends and loved ones and come back soon.
Thank you very much for your business and support! And what's most important, we love
to see you smile :-)

Online Price List | Terms, Conditions and More Info

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Are these real (original) money or reproductions (replicas) that you are selling?

To the best of our knowledge all the banknotes (paper and plastic currency) and coins on this web site
are genuine (real, original) currency and genuine (real, original) collectible banknotes (not reproductions,
not replicas) unless clearly noted otherwise. We do not sell fake (bogus, forgery) money.

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How do I use "Add-to-Cart" links on Banknotes.com?

It's a very simple procedure, but you have to understand how it works so you can keep on
using it all the time. If you wish to use Banknotes.com text pricelist instead of using our
storefront with thumbnail pictures, then let us explain to you in steps how it works:

1. Before you begin shopping at Banknotes.com it is recommended to go to our store
and register (new customers) or login (existing customers) and then either go shopping
right there or (go to the next step below):

2. Go to http://www.banknotes.com/pricelst.htm and read all the terms, conditions and
other helpful info there (recommended);

3. Begin browsing our text pricelist by clicking on A to Z letters on that page;

4. When you see a product that you like, simply click on the "[Add-to-Cart]" link right next
to it and do nothing else. Your product has been added! That way you can fill up your cart
faster without being sent to it every time you add a product into a cart! Keep on doing this
(adding to cart) until you are finished shopping and then click on the "View Cart" link in the
upper menu of every A to Z page to view the contents of your cart (basket);

5. Please note that by clicking on "Add-to-Cart" link once you are adding only 1 (one) product
each time. If you wish to update quantities (2 to 10) then you have to go to the shopping cart
and update desired quantities for all your ordered products there. Or you can keep on clicking
on Add-to-Cart links and every extra click adds yet another piece of same item to your cart;

6. And finally if you like what you see in your shopping cart (basket), then proceed to checkout,
proceed with payment and wait for your order to arrive. Simple as 1 to 6!

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How many different products can my cart/basket carry?

The number of products to be placed in a customer's shopping cart (basket) theoretically is
unlimited, but we suggest adding 200 or less different products into your cart per order. If you
need to order more than 200 different products, then please submit several orders and we will
charge you only one shipping fee if your orders are placed on the same day at the same time.

If you add more than 200 different products (quantity of each in this case is not important) into
your shopping cart, it is possible (or not) that your cart will become inaccessible, blank, or you
may be unable to send your order through to us. In such case please contact us.

Non-logged in customer's carts are cleared on closing their browsers, and logged in users'
cart data is stored in a cookie and therefore contents of the registered (and logged in) user is
saved for your future use. Therefore if you add products into your shopping cart (basket) while
being logged-in, and then log out and leave without placing an order, you can come back and
find your cart full the next time you login to your Banknotes.com account.

Quantity per each identical product is limited to 100, but you can order more by calling (phoning)
us or you can update the quantity during checkout. If you select 2 (two) or more identical items,
they may or may not be available in that particular quantity. If the products are not available in
that quantity, your order will in most cases still be processed for what's available. If you need
more than 100 of each item then please note that in your order or contact us.

Online Price List | Terms, Conditions and More Info

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I keep getting an error message or your site is inaccessible sometimes.

Please copy & paste that error message onto your email processor and email it to us.
We will fix the problem as soon as we can and will inform you when it's done so you can
continue shopping.

REQUEST: Please let us know whether you like and enjoy the service you received at our
website. We care about you and we love to hear from you about how you are doing and how
we can improve our service. Your feedback is very welcome.

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My shopping cart / basket has become empty after I've added items into it.

This has happened most likely because you have disabled cookies and/or javascript in your browser.
This commonly happens if you have something like Norton Internet Security package installed and
have the security level set too high. Cookies and javascript must be turned on as they are used
to remember what you have added to basket.

Also it will happen if you add products into your shopping cart without registering and logging in
and then leaving our store or closing the browser. To make sure your shopping cart / basket does
not become empty please register and log in before or after you are done adding products into it.

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What is the condition (grade) of all these banknotes?

All the bank notes that are for sale at www.banknotes.com (www.banknotes.us) are in UNC
(uncirculated) condition unless otherwise noted.

For more information on what VF or AU etc. means please go to the following page:

International Grading Standards for World Paper Money

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I'd like to purchase identical banknotes in quantity larger than 10 of each.

We do not handle a large variety of world banknotes in quantities larger than 100 each, but we
may be able to supply you with some of the world's most affordable banknotes in quantities of
100 to 10000 each. Please contact us and let us know your exact needs and we will get back to you.

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I'm skeptical about giving my credit card on the web. Do you have a solution for me?

Yes, we do have a solution that's right and very safe for you (although our online store is very
secure as well):

1. Please go to: http://store.banknotes.com/home.php or to: http://www.banknotes.com/a.htm ;
2. Using our store (one of the above links) add the desired products into your shopping cart and
on the page where you will be asked to select a payment method just select the radio button that
says "Order by Phone" and after going through all the steps and clicking on a "Submit Order"
button, give us a ring (call, phone us). We will take your credit card number, expiration date and
CVV/CVC/CIN number (please keep those handy when calling us) right over the phone.
3. Alternatively, instead of selecting "Order by Phone" you can select "Order by Fax" and fax us
your cedit card data (CC# + EXP + CVV/CVC/CIN#).
4. Alternatively you can send us your credit card data by regular mail.

Credit Card Security Notice: For your security and peace-of-mind, all transactions on Banknotes.com
are processed using 128bit SSL technology.

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Can I order via mail, phone, fax or email instead of using online shopping cart?

Yes, you can and welcome. Please check this page out: http://www.banknotes.com/terms.htm and you
can go directly to "How To Submit an Order", "Payment Options" and "Shipping Options" which explains
how you can order, pay and what ways of shipment we have for your convenience. Need to contact us?

I. Use Email, Mail or Fax (pay with Paypal, check, cheque, money order, cash, bank transfer,
MoneyGram, Western Union)

1. E-mail, Fax (please view our phone/fax # here) or Mail your order to us and include:
a) Full description as in our pricelist. Best is to Copy and Paste (CTRL+C and CTRL+V);
b) Desired way of payment (THIS IS VERY IMPORTANT IN ORDER TO SAVE YOUR AND OUR TIME);
c) Desired way of shipment (THIS IS VERY IMPORTANT IN ORDER TO SAVE YOUR AND OUR TIME);
d) your personal data such as: YOUR NAME, EMAIL, MAILING ADDRESS;
1a. Use a Print-out Order Form for orders submitted via mail or fax;
2. Wait for confirmation of your order (usually takes about 24 hours, though weekends/holidays can be slower);
3. After you receive your order's confirmation (list of available items and an invoice), proceed with your payment;
4. After you have processed or mailed your payment to Audrius Tomonis, please email or fax a brief
confirmation message that you have submitted your payment;
5. Wait to receive your ordered items. Depending on the way of payment, way of delivery chosen and your
location in the world it takes between 2 days and 1 to 4 weeks (sometimes to some countries more than
that) to receive the ordered items;
6. Once you receive the ordered items and are satisfied with them you may let us know (not mandatory) that
you received them safely.

II. Pay with Your Credit/Debit card

ATTENTION: Emailing your credit/debit card details is on your own risk. We strongly suggest that you do
not email your credit card number/data to us. Please call/phone/fax/mail/send us the following mandatory data:

1. Your Order and Your Personal Data (please use Print-out Order Form)
2. Your Credit or Debit Card Number (if emailing on your risk, email it in 2 or 3 or 4 parts)
3. Card Number (CVV Code) (3 or 4 digit number on the back of your card)
4. Your Credit or Debit Card Expiration Date (Month & Year)
5. Card Manufacturer: Visa, Mastercard or American Express only (will accept Discover in the near future).

VERY IMPORTANT: If you are not a resident of USA then your Billing and Shipping addresses must match.

Sorry for inconvenience, but a minimum order is $10 US (for retail non-credit banknote orders). Credit or debit
card order minimum is $20.

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What are your company's terms and conditions?

Terms and Conditions

PLEASE READ ALL THE INFO BELOW AND AGREE TO IT BEFORE PLACING AN ORDER

By placing an order to Audrius Tomonis - Banknotes.com or sending to (or receiving from) us
something of value you automatically agree to be bound by the terms and conditions described in
this Agreement. All transactions involving world paper money and cash also other collectibles and
us (Audrius Tomonis / Banknotes.com) on one side and another person or company on the other
side are bound by the following terms and conditions. (We reserve the right to update these terms
without prior notice given).

Please note that all charges to your Credit/Debit/ATM/Business Card will appear as "AUDRIUS
TOMONIS" or "ATOMONIS" and/or "BANKNOTES.COM" or similar.

Attention! We are "Fraud Smart". All orders paid with credit/debit cards (Visa, MC etc.) go through
numerous security and anti-fraud checks such as AVS, identity verification, signature verification,
shipping and billing address verification, email address and phone verification, and if necessary
(many overseas orders) - manual authorization, verification of your references and other data,
therefore please expect to receive an email before your order gets processed if you live in a
developing or underdeveloped country or a country with a high fraud risk. Even if you live in a
developed country and/or a country with a good safe record for credit card fraud, your data might
still be checked at a maximum if your order seems to be for a large amount, shipping charges high
for a smaller order, ordering current notes (exchangeable money, currency) and many other reasons.
This is all done in order to protect your credit/debit card account from fraud as well as to protect
ourselves from fraudulent orders and payments and against fraudulent chargebacks. We reserve a
right not to process your order until we receive from you all data requested and/or until we receive
your payment by some other means than a credit/debit/check card (if payment receipt via Visa/Mc
etc. seems to us to risky).

Your order will be shipped to you within 24 to 72 hours (except saturdays, sundays, holidays). After
you place your order we will confirm it via email right after shipping it to you. Also it might take
longer than 24 hours to ship your order in case when we are overloaded with orders or there are other
technical issues. All orders will be served as soon as possible.

VERY IMPORTANT: If you are not a resident of USA and you are paying with a credit/debit card,
then your Billing and Shipping address must match (must be the same). That means that we ship
overseas orders only to Billing addresses (with rare exceptions).

For your order to ship without delay, you must provide the billing address and postal or ZIP code
that your credit card statement is mailed to. We will not ship to a different address unless we
have a faxed signature and can verify the "ship-to" address by phone. If you are placing a high value
order that will be shipping to an address other than your billing address, you should make sure
your credit card company has validated the alternate shipping address. We reserve the right to
refuse to ship to a different address than the credit card statement mailing address.

ATTENTION PAYPAL USERS - When paying to us with Paypal (using this shopping cart system)
for orders $50+ please make sure that you are a VERIFIED Paypal member and that your shipping-to
address is in a CONFIRMED status. That is for orders of $50 and larger. Orders under $50 please
add $1.50 when paying via Paypal.

Please note that all charges to your Credit/Debit/ATM/Business Card will appear as "AUDRIUS TOMONIS"
and/or "BANKNOTES.COM" or similar.

Please always PROOF-READ your order and your payment details before you finally submit it to us.

If you wish to find out how long it takes for mail to reach a recipient (for your order to reach you)
please contact your local post office or visit an appropriate mail carrier/courier web site. Please
allow more time for mail delivery delays, customs delays, holidays and so on and your patience is
truly apppreciated.

Please note that REGISTERED AIR MAIL takes up to TWO (2) months to arrive to abroad and
overseas destinations. It usually takes much less time, but accordingly to USPS and International
Postal Convention laws a registered mail sender can only make a request to search for a delayed
registered mail AFTER (not earlier) it's been 1 month (30 days) after the mail was sent. Please be
patient in case of delay and try not to load me with extra unnecessary inquiries if it's been less
than 30 days since your Registered letter (package) was shipped out to you. If you wish to receive
your order Fast then please rather choose a speed courier delivery such as FedEx, DHL, Express
Mail etc. Your patience is truly apppreciated.

IMPORTANT: USPS maximum indemnity for internatonal registered mail is ~$48. If your order
sent by Registered Air Mail is lost or stolen we will reimburse you with a maximum amount of ~$48.
Therefore when placing an order with us, please choose a shipping method that has full insurance,
or contact us for more information or advice.

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

If choosing a speed courier such as UPS, FEDEX, DHL etc. then please provide us with your PHONE
NUMBER and your STREET ADDRESS! These speed couriers do not deliver to Poboxes, FPOs and APOs.

If you would like to SAVE on your order and on shipping charges, but rather lose a bit on convenience
and a speedy processing of your order, then instead of paying us with a credit card choose to pay
with a Money Order, Cheque, Cash etc. Please note, your order might qualify for a discount if you
are paying with other than a credit card! More info on ways of payment is located at the following
link: http://www.banknotes.com/terms.htm#payment . Info on how much you can save by paying
with a check/cheque, money order, cash etc. is located at the following page:
http://www.banknotes.com/terms.htm#discount .

IMPORT DUTY WARNING! You can not return your order to us by refusing to pay your country's
import duty (import tax etc.).

Important Disclaimer: All shipments of all kinds of valuables, be that a general or a registered mail
shipment to abroad, are being sent at a buyer's risk unless a buyer asks to insure the item(s). All
items that I or we order from any supplier, dealer or from a private individual, even if you get paid for them
later, must be shipped fully insured, unless you (the seller, dealer, supplier) take all the risk of a
possible mail loss/theft on to yourself. This rule applies to all foreign transactions, be them orders
from my (Audrius Tomonis / Banknotes.com) pricelist, personal trade, exchange, purchase or sale.
I will not be held responsible for stolen cash if you have insisted receiving a cash payment instead of
a much safer cheque, bank wire or any other way of payment except cash or banknotes. Cash can
not be insured therefore please avoid insisting on receiving cash payments as much as possible, unless
you are going to take a risk on yourself in case of loss or theft of the cash. This rule applies to all
transactions involving world banknotes be them in or outside of the limits of this web site. International
indemnity insurance is limited up to about US$40-$45. In case of a loss of a package/letter(only in case
if your shipment was insured) I will refund an amount of money which I will receive from a Postal Institution
after the claim is processed and claim amount has arrived into my account. I (Audrius Tomonis -
Banknotes.com) will not be responsible for any delays that any mail carrier/courrier institution or company
makes and I will not be responsible if the mail carrier/courrier refuses to refund the amount of insurance to
me. All proof of shipment and claim documents will be supplied to a buyer. I will do all my best to make sure
that contents of every package/letter is safe and intact when handing it to a mail carrier/courrier
institution/company employee. In case if contents of a package/letter gets damaged I will replace
damaged value (will estimate myself) only if the shipment was ordered to be delivered as insured and
only if after viewing the damaged package you notified your post office supervisor right away not leaving
the post office and supplying proof of damage as a document to me. You will also have to supply me with
original packaging to show how it was damaged as well as all damaged items. In any case of damage,
loss or theft of contents please notify your postmaster immediately and not leaving a post office building.
If you receive a package/letter which looks suspicious, best is not to touch it, but let the Postmaster open
it in front of you.

IMAGES: Notice about the images of the banknotes you are purchasing: while images of some
especially of the old, rare and unique banknotes are actual, many images/photos are only made for
illustrational purposes. The serial number and/or the signatures, the dates, and the overall condition
of the note you receive may be different than the one you see on the Obverse-Reverse image.

We keep the right to own the digital scans (images, photos) of the banknotes, coins etc. that we sell.
Example: you purchase an item "X" and therefore you become an owner of the physical item "X" but
the scan (image) that we made of it we keep the right to own our copy of the scan. It means you own
your own scans if and once you make them. When purchasing banknotes from us you automatically
agree that we keep a digital copy of each banknote that was sold to you displayed in our public and
free gallery and we have a right to own that scanned copy.

RETURNS: Seven days return guarantee. Returned items must be mailed to us immediately or up to
7 days after receiving them in an ORIGINAL holder and packaging. You have to make sure that
returned items are well and safely packed and will not get damaged on the way. All open sides of
a plastic holder that holds banknotes in it must be sealed well in order to avoid a slip-out and damage
of the banknote(s). All returned items must be returned in the original packaging and securely sealed
in the same way as they were received by you. All returned items if received in a damaged condition
will not be refunded and will be sent back to the sender. We will refund your money of a returned
merchandise (less shipping & handling cost) (restocking and electronic commerce fees may apply
(if you have paid with a credit card)) upon receipt of items in the same condition as they were
shipped. You can choose a refund as a payment or as a credit towards your next order.

COUNTERFEITS: Purchase, offer or sale of MODERN COUNTERFEITS (counterfeits of modern
currencies and current negotiable legal tender bank notes) is strictly prohibited. Sale or offer of a counterfeit
note as a genuine one is strictly prohibited. If you own or find/buy a modern note (around 1960-2002?) which
you suspect could be a counterfeit you should bring it to the nearest police station or a secret service office
for inspection. I will not buy or sell any counterfeits of modern currency except the old non-negotiable or
obsolete notes that only have a collector value and are not possible to cash in. It is also illegal to (try) cash
in such play money as "One Million Dollar Bill" and other funny money (play money, fantasy money). All
bank notes, paper money and notes on this web site are sold only as collectibles for a purpose of collecting
or collection-investing. Although you may choose to spend the ones that still have legal tender status in the
countries of their origin.

ATTENTION DEALERS & PRIVATE SUPPLIERS: All items that I (Audrius Tomonis) or we (Banknotes.com)
order from any supplier, dealer or from a private individual, even if you get paid for them later, must be shipped
fully insured, unless you (the seller, dealer, supplier) take all the risk of a possible mail loss or theft on to
yourself. This rule applies to all transactions, be them orders from my pricelist, personal trade, exchange,
purchase or sale.

All the items are in UNC condition unless stated otherwise. All prices are in US dollars. All banknotes
that are sold on this website (Audrius Tomonis - Banknotes.com) are sold only as collectibles for
collecting purpose and not as currency/money for spending purposes. You may choose to purchase
our banknotes for spending them if you wish so.

Online Price List | Terms, Conditions and More Info

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Is my private and credit card data secure at your web store? How secure is it?

Yes, all your personal, private data and your credit and debit card details are very secure with us. We do
everything we can to secure our Customers' data. For your security and peace-of-mind, all transactions on
Banknotes.com^SM Store are processed using 128bit SSL technology. Once you enter the user registration
zone and once you enter (login) our store you are in a secure zone, which you can recognise by "https"
in front of the URL (internet address) instead if "http". The letter "s" in "https" stands for SECURE zone.

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What else do I have to know so my order is processed for sure?

For security reasons (and to prevent possible fraud, electronic shoplifting, some possible unfair chargebacks
and chargeback-fraud) certain orders may not be processed and shipped timely, if at all, if all or some of the
following applies to your order (orders that are paid with credit or debit card or Paypal):

a) When submitting your order (paying with a credit or debit card or Paypal) you are using a free web email
address such as, but not limited to: Hotmail, Yahoo, Gmail (Googlemail) etc. in combination with the other
factors mentioned below;

b) Your credit/debit card order is for an amount over US$100 in combination with a free webmail account and
an urgent delivery request, etc.

c) Your order is for a small amount (example: $25) and your shipping cost is very high (example: $65 via
FEDEX or even if $30 via Express Mail). In such case please either submit a larger order or go with the
option "B" below by paying us with a cash method or you can pay us only for the merchandise (special
arrangement) and use your own UPS, FEDEX or DHL account (if no account - sign up with them) to pay
the shipping charges yourself directly to those speed couriers. In such case you will have to either provide
us with your UPS, FEDEX or DHL account, or, if you will wish to keep your speed courier account private, to
schedule a pick up at our office address, which (address) will be provided to you upon your request and after
your order has been processed.

d) You are ordering mainly hard currency (current banknotes / bills that can be easily exchanged in banks)
and especially if you order larger denomination banknotes / bills and pay with a credit/debit card or Paypal
in combination with the other factors mentioned above and below;

e) The shipping method that you selected is a speed courier, such as: FedEx, UPS, DHL, USPS Global
Express, etc. in combination with the other factors mentioned above and below;

f) You are asking to ship your order to a different address than your credit or debit card's billing address
(address that your bank statement is sent to and which is verified by your card provider);

g) You are asking to ship to a different name than the one on your credit or debit card or Paypal account;

h) If you use Paypal to pay for your order we will only ship to a Confirmed Shipping Address. Make sure you
are a VERIFIED Paypal member and that your shipping-to address is in a CONFIRMED status. Paypal
accounts of some countries can not have a Confirmed Address, - in such case your account must be
Verified and have a good long-standing history of successful payments.

i) We or other merchants had significant problems with your credit/debit card payment or with excessive
returns in the past;

k) You have made payment reversals (chargebacks) to us or to other merchants in the past for no good
reason and at no fault of ours or theirs.

To avoid delays in processing your order, if any two or more factors of the above applies, we recommend
that you do one of the following (otherwise we will most likely contact you asking to do it anyway):

A. Go to http://www.banknotes.com/order.htm and print it out and fill out that form completely.
Please sign it with your signature. Make sure you don't miss anything. In the form enter all
your credit card and billing and shipping data and everything else. Then write an explanation
where you want your order sent and what is the reason for it. Then make a good quality copy of
both sides of your credit or debit card and a good quality copy of your photo ID or a passport.
This is required to prevent anyone else from stealing your card (data) and using it in a fraudulent way.
Then sign the order form and sign the pages with copies of your card and your ID and fax it all to:

Or alternatively, mail or email (email hand-signed JPG or GIF images of the copies) it all to us.

Note: Once you are an established customer in good standing using same card again and again you will
in most cases not have to proceed with the part "A" again or even a second time in many cases.

B. Send us a US Postal Money Order (sold at post offices) or US$ Cash (by mail or by MoneyGram or a
Western Union money transfer) and we will ship your order to the person/address indicated in your order.

REMARK: we suggest that you receive all the gifts to your billing address and ship all gifts yourself.
For security reasons (due to increased fraud) we will not ship any orders to a different address or name anymore.

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What is your privacy policy?

PRIVACY STATEMENT

We respect your privacy. All information submitted is kept in the strictest of confidence
possible. We promise to never sell or share your personal information with any outside
business or agency (except fraud cases).

If you send us correspondence, including e-mails and faxes, we retain such information
in the records of your account. We will also retain customer service correspondence and
other correspondence from Audrius Tomonis to you. We retain these records in order to
measure and improve our customer service, and to investigate potential fraud and violations
of our User Agreement. We may, over time, delete these records.

We will share your personal data with your ISP, host or any governmental agency if you
commit or attempt to commit fraud or theft of our property in any way.

USE OF COOKIES

When you view our web site, we may store some information on your computer. This information
will be in the form of a "Cookie" and will help us in many ways. For example, Cookies allow us
to tailor the site to better match your interests and preferences. Cookies are completely harmless
to your computer. With most Internet Browsers, you can erase Cookies from your computer hard
drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your
Browser instructions or help screen to learn more about these functions. Cookies are small files
of data that we send to your computer to allow us to recognize you as our customer if you return
to our site using the same computer and browser. We send a "session cookie" to your computer if
and when you log in to your banknotes.us account by entering your e-mail address and password.
These cookies allow us to recognize you if you visit multiple pages in our site during the same
session, so that you don't need to re-enter your password multiple times. Once you log out or
close your browser, these session cookies expire and no longer have any effect.

ACCEPTANCE OF PRIVACY TERMS & CONDITIONS

Your access to and use of this site is subject to the above privacy terms and conditions and all
applicable laws. By accessing and browsing this site, you accept, without limitation or qualification,
these terms and conditions. Banknotes.com may at any time revise these privacy terms and
conditions. You are bound by any such revisions and should therefore periodically visit this page
to review the current privacy terms and conditions to which you are bound.

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How do I contact you if I need help?

If you would like to phone Audrius Tomonis, please do so as long as you have a serious cause for that such as:

a) You would like to place an order over the phone;
b) You wish to find out the status of your order (if not possible to do that on the site or via email);
c) You have a problem with your order, payment or trouble submitting or receiving your order;
d) Any other order related issues, inquiries and questions;
e) You own a collection of really rare banknotes and wish to sell it to us (please use online form for appraisal requests);

If you have a problem with placing or receiving your order, just email or call me and I will get
back to you right away.

Please note that we do not have secretary answer the phone, therefore please be brief and to the point.
The person who will answer the phone may have an accent and may not be trained to speak fluently, but
we are located in the U.S.A. (South Carolina) and we do NOT outsource our calls. Your phone call will
reach us either at home (if you call late, after or before business hours, which is NOT recommended) or
in the office.

Telephone & Facsimile:
- please phone during business hours only (EST; New York or Miami time).

UNIDENTIFIED PHONECALLS (*Blocked Call* or *Unknown Caller*) may not be answered,
therefore please make sure your phonecall shows your name and/or phone number. If you
wish not to disclose your phone number (see our privacy statement) then use email. Thank
you for your understanding.

Email:

Click here for my mailing address.

Thanks for your business and I'll speak to you soon.

Sincerely,

Mr. Audrius Tomonis

Online Price List | Terms, Conditions and More Info

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Find quick answers to your questions below:

- Buyer's Guide

	How do I navigate the site? \| FAQ \| Other Info
	Are these real (original) money or reproductions (replicas) that you're selling?
	How do I use "Add-to-Cart" links on Banknotes.com?
	How many different products can my cart/basket carry?
	I keep getting an error message or your site is inaccessible sometimes.
	My shopping cart / basket has become empty after I've added items into it.
	What is the condition (grade) of all these banknotes?
	I'd like to purchase identical banknotes in quantity larger than 10 of each.
	I'm skeptical about giving my credit card on the web. Do you have a solution for me?
	Can I order (buy) from you via mail, phone, fax or email instead of using your online shopping cart?

- My Account

	How do I create an account?
	How do I edit my account information?
	I forgot my password.
	Problems logging in or creating an account?

- Pricing and Billing

	Do I have to pay sales tax or VAT?
	How can I pay you? What credit/debit cards do you accept?
	Whom should I make my check (cheque) or money order payable to?
	Did you charge my card or someone else did?
	I need a copy of my receipt (invoice).
	What are my payment choices?
	What is a cash payment?
	When will the credit appear on my account?
	When will my credit card be charged?
	Will my credit card get charged after I cancel my order?
	Why does your charge appear on my card as "pending"?
	Why is my credit card payment declined?
	Why is my credit card payment authorised, but marked as "Fraud"?
	Why is my debit card (check card; ATM card) being charged twice? (it is not)
	Why is there a second, smaller charge on my card? (foreign customers only).

- Order Status

	Has my order shipped?
	How do I cancel my order?
	How do I track shipment of my order?
	My order has not arrived yet.
	What's the speed of delivery?
	When will my backorder arrive?
	Whom should I make my check (cheque) or money order payable to?

- Shipping

	When will my order ship?
	I did not receive an email confirmation of my order that I placed
	How well is my merchandise protected during shipping?
	What are my shipping charges?
	Can you ship my order by regular uninsured unregistered mail (First Class or Air Mail)?
	How long does it take for my order to arrive?
	Do you ship via Express Mail, FedEx, UPS, EMS or DHL?
	Do you ship to my country?
	How do I track my Global Express Mail (EMS) shipment?
	How soon should I expect my ordered items to arrive?
	Will you ship my order to another name and/or address?

- Returns

	How do I return my product(s)?
	What is your return policy?
	My country's customs (douane) charges me import duty! Can I refuse (return) the shipment to you?

- Terms and Conditions

	What are your company's terms and conditions?

- Security

	Is my private and credit card data secure at your web store? How secure is it?
	What else do I have to know so my order is surely, timely and securely processed?

- Privacy Policy

	What is your privacy policy?

- Additional Support

	How do I contact you if I need help?

- Questions & Answers - Frequently Asked Questions

	Many other questions are answered here.

	REMEMBER: Satisfaction guaranteed or your money back. Our goal is complete customer's satisfaction.