Banknotes.com - Help & Support

Has my order shipped?

To check your order's mailing status please login to your account. If you did not receive our
shipping confirmation via email most likely it ended up in your "spam" folder.

In most cases your packages are shipped within 1 to 3 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible. Also please refer to the item availability information
published on the product detail page.

Note: Orders that are ordered to be shipped via FEDEX and/or UPS are usually dispatched
within 24 to 48 business hours.

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

Before contacting us please log in to your account to check shipment status of your order.
If your package was scheduled to arrive on a specific day but did not arrive, please contact us
or the mail carrier (or a speed courrier).

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

Online Price List | Terms, Conditions and More Info

Back to Top

How do I cancel my order?

First log into your account at Banknotes International Store. You will need to log in using your
username or email address and password you established. If you have forgotten your password,
our system will remind you via email, but you will first need to enter the same email address you
provided during checkout. Then under "Your Cart" menu click on "Orders History", review your
order(s) and email us your order number and a cancellation request (or phone/call, fax) along with
a reason for cancellation and we will cancel your order.

NOTE: If an order has already been processed by us, it will be locked and we can no longer
cancel it. This means the order has either already shipped or is ready to ship. In this case send
an email with your order # in the subject header to us to request order cancellation. If the
order has been already shipped please refer to our return policies for further details. The
customer will be responsible for shipping the product back to us at their own expense and
they may incur additional restocking fees (in some cases).

Back to Top

How do I track shipment of my order?

Please track your order shipment (if tracking number is provided) by going to: www.usps.com or
www.fedex.com or www.ups.com or www.dhl.com (depending which service you are using) or by
logging into your account at Banknotes International Store. Please note that Registered Mail,
First Class Mail, Priority Mail, Parcel Post Mail and some other mail is not trackable even on a
mail carrier's website and is only trackable by a written application or a visit to their office.

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

Back to Top

My order has not arrived yet

Please allow up to 2 weeks for domestic orders (USA), up to 1 month for domestic orders
(USA) totaling $50 or less, up to 1 month for orders shipped to Canada and up to 2 (two)
months for other countries' orders to arrive via Registered Air Mail and/or Parcel Post Insured.
If it's been more than 2 weeks for U.S. orders (1 month, 2 months - see above) after your order
was shipped to you then please email (phone) us with your order number, your name,
your email or mailing address and we will track the shipment and see what happened to it.
If it's declared lost/stolen and if your order was insured then you will receive a full refund of the
insured amount (or your order will be re-shipped) as soon as USPS declares the shipment as
lost. Please note that we do not refund lost or stolen shipments that were not insured (please
always make sure when you submit your order that your shipping choice includes insurance).

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

Please note that FIRST CLASS mail (USA only) can take in some cases up to 21 days (3 weeks)
to reach you (officially). Therefore if your order does not arrive after 3 weeks, please inform us, so
we could go to USPS and apply for the search of your lost order shipment. It is best to always
choose a better (than First Class) or a faster shipping method unless you are ready (in case of
mail loss or delay) to wait for weeks to get a refund or to get your order re-shipped to you. We
provide you with a wide selection of shipping methods and it is your responsibility to choose the
best, the fastest and the safest shipping method for you. If you choose a low cost shipping method,
your mail is still insured, but it may take weeks or even months (as per above) to find out what
happened to the shipment in case if it gets lost in the mail. And we can not issue a refund or remail
your order until we receive an official response from US Postal Service on what happened to the
shipment of your order.

If you wish to find out how long it takes for mail to reach a recipient (for your order to reach
you) please contact your local post office or visit an appropriate mail carrier/courier web site.
Please allow more time for mail delivery delays, customs delays, holidays and so on and
your patience is truly apppreciated.

Please note that REGISTERED AIR MAIL takes up to TWO (2) months to arrive to abroad and
overseas destinations. It usually takes much less time, but accordingly to USPS and
International Postal Convention laws a registered mail sender can only make a request to
search for a delayed registered mail AFTER (not earlier) it's been 1 month (30 days) after
the mail was sent. Please be patient in case of delay and try not to load us with extra
unnecessary inquiries if it's been less than 30 days since your Registered letter (package)
was shipped out to you. If you wish to receive your order FAST then please rather choose a
speed courier delivery such as FedEx, UPS, DHL, Express Mail etc. Your patience is truly
apppreciated.

IMPORTANT NOTICE: USPS maximum indemnity for internatonal registered mail is ~$45.
If your order sent by Registered Air Mail is lost or stolen we will reimburse you with a maximum
amount of ~$45. Therefore when placing an order with us, please choose a shipping method that
has full insurance, or contact us for more information or advice.

NOTICE TO INTERNATIONAL CUSTOMERS: All shipments of all kinds of valuables, be that
a general or a registered mail shipment, are being sent at the buyer's risk unless the buyer
asks/chooses to insure the item(s) they are ordering by selecting a shipping method that has
"insured" word in it. Please note that UPS, FedEx or DHL only insures the contents for up to
$100 (internationally).

NOTICE TO U.S. CUSTOMERS: All registered mail shipments within USA (up to $25000) are
shipped automatically fully insured.

REQUEST: Please let us know when your order arrives and whether you like and enjoy the
items you received. We care about your orders and would be great to hear from you about
how you are doing and how we can improve our service. Your feedback is very welcome.

Online Price List | Terms, Conditions and More Info

Back to Top

What's the speed of delivery?

The speed of delivery first of all depends on the method of shipping you have selected yourself.
Speed couriers such as FedEx, UPS, DHL etc. usually deliver within time frame of 2 to 5 days.
Government postal systems usually are slower unless you choose something like Express
Mail. A generic answer to this question would be: 1 to 60 days. It also depends in which
country you reside, whether you live in a small town in a province or in a big city and how
close your city is to the airport and many other factors such as customs. Customs of any
country can hold packages and letters for days and even weeks before clearing them to
continue to be delivered. Air Mail letter usually takes about 7 to 10 days to arrive to another
country. First Class mail within USA usually takes 2 to 7 days. Priority Mail within USA is
similar in terms of delivery, maybe a little faster. Express Mail within USA delivers anywhere
between 1 and 5 days. Parcel Post Air takes anywhere between 10 and 60 days, but usually
should arrive within 3 weeks or so. Remember (overseas customers) that items in Parcel Post
Air are being shipped in (video or other) boxes (not flat letters) and are fully insured, therefore
Parcel Post Air can be slow due to the customs and bulkiness factor. These numbers are just
approximate and may vary depending on many factors and are completely OUT OF OUR
CONTROL. That means - WE CAN NOT CONTROL THE SPEED OF DELIVERY - only YOU CAN
control it by choosing an appropriate way of shipping.

In most cases your packages are shipped within 1 to 3 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible. Also please refer to the item availability information
published on the product detail page.

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

Before contacting us please log in to your account to check shipment status of your order.
If your package was scheduled to arrive on a specific day but did not arrive, please contact us
or the mail carrier (speed courrier).

Back to Top

When will my backorder arrive?

You will be notified via email or in the product description of expected shipment date if the
item or items you have purchased are on backorder. If a product is out of stock and is expected
to arrive soon, we will publish a projected arrival date on the product detail page. If you have
any questions about your order, please email us including your order # in the subject header.

Back to Top

Whom should I make my check (cheque) or money order payable to?

To: Audrius Tomonis. Please make all your checks, cheques, money orders, bank
drafts, cashiers cheques payable to: AUDRIUS TOMONIS. Please note that payments made
to "Banknotes.com" or "Banknotes" will not be accepted. "Audrius Tomonis" is the company
name and "Banknotes.com" is our website name (domain name, URL).

Online Price List | Terms, Conditions and More Info

Back to Top

How do I create an account?

Accounts are created when you make a purchase. We recommend you use the same email
address each time you place an order with us. To sign-up (register; create an account) with
us go to Register with Banknotes International Store link and proceed accordingly.

Back to Top

How do I edit my account information?

You can easily edit your account information within your account management area. This is a
straight forward utility, but if you need help feel free to contact us. Log in by going to the link
Banknotes International Store and then click on "Modify Profile" under "Your Cart" menu. You
will need to log in using your email address and password you established. If you have forgotten
your password, our system will remind you via email, but you will first need to enter a valid email
address.

Online Price List | Terms, Conditions and More Info

Back to Top

I forgot my password

Please go to Banknotes International Store and click on "Recover password" under "Authentication"
menu. However you will need to know your email address. If you forgot your email address, you can
contact us and provide us with your order # so we can send you an email to the email address you
entered when you purchased your product. If you haven't purchased from Banknotes.com yet, then
we will try to help to recover your email address as long as you are registered with us.

Back to Top

Problems logging-in or creating an account?

It may be happening because you have Norton Internet Security or an equivalent installed and setup
incorrectly. Banknotes.com are committed to the highest levels of consumer protection. However,
the technology we use to create your shopping cart/basket (cookies, javascript, etc.), can sometimes
be misclassified by your security software as a threat. We do not employ any technology that can
harm your computer. If you experience difficulties adding items to your shopping basket (cart) or
using our checkout, please adjust your security settings as per instructions below:

In Internet Explorer, setting the privacy setting (under Tools => Internet Options... => Security) to
"Very High" or "Highest" prevents you from adding items to your shopping cart. The highest setting
you can shop with us and many other stores is "Medium." Nearly all e-commerce sites require
cookies to be set like this to function correctly.

Modify your security / firewall / anti-virus software settings

Security / firewall / anti-virus software can sometimes affect how browsers handle cookies. Please
make sure you have cookies enabled in your software, or add "www.banknotes.com" and
"store.banknotes.com" (the servers that handle our e-commerce) to your "safe list" of sites.

Zone Alarm

In Zone Alarm, select Privacy.
Under Cookie Control, click Custom
In Custom Privacy Settings:
Uncheck the box that says "Block session cookies"
Uncheck the box that says "Block persistent cookies"
Uncheck the box that says "Remove private header information".
Uncheck the box that says "Expire Cookies"
Click OK.

Norton Personal Firewall

Double click on the Norton Personal Firewall icon in the tray.
Click on the Open option in the pop-up menu.
Click the Options icon in the Norton SystemWorks menu box.
Click on the Personal Firewall option in the Options menu box.
Click the Advanced Options button at the bottom of the Norton Personal Firewall Options
menu box to retrieve the default settings menu box.
Make sure you are in the "Web" tab. There may be several domains already listed in this area.
Click on the Add Site button at the bottom of the Web defaults window.
You will need to enter www.banknotes.com as a new default. This should active the default
rules section of that window.
Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default
rule for the www.banknotes.com domain.
Click OK, then click OK again.

McAfee Privacy Service

Right-click the red "M" icon by your system clock.
Click "Privacy Service."
Click "Options."
The McAfee Privacy Service window appears. Click the "Cookies" tab.
Enter each website address from which you would like to allow cookies.
Click "Add."
Once completed, close the window.

Back to Top

When will my order ship?

In most cases your packages are shipped within 1 to 3 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible. Also please refer to the item availability information
published on the product detail page.

Note: Orders that are ordered to be shipped via FEDEX and/or UPS are usually dispatched within
24 to 48 business hours.

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

Before contacting us please log in to your account to check shipment status of your order.
If your package was scheduled to arrive on a specific day but did not arrive, please contact us
or the mail carrier (speed courrier).

REQUEST: Please let us know when your order arrives and whether you like and enjoy the
items you received. We care about your orders and would be great to hear from you about
how you are doing and how we can improve our service. Your feedback is very welcome.

Online Price List | Terms, Conditions and More Info

Back to Top

I did not receive an email confirmation of my order that I placed

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" (Bulk Mail) folder. Therefore please before
contacting us please check your "spam" (bulk mail) folder as well. Please adjust your "spam"
settings accordingly by adding us to the "white list".

Back to Top

How well is my merchandise protected during shipping?

Audrius Tomonis (the owner) handles all the banknotes himself either with cotton gloves or with very
clean and dry hands. All your ordered banknotes are very carefully selected, inspected for quality
and then are very carefully placed into clear plastic acid-free special currency envelopes - holders,
usually up to about 25 banknotes per envelope (currency holder). Then each currency holder with
banknotes in it is carefully placed into a clean white envelope which is sealed and folded at the ends
where the currency holder has openings. This is done to make sure that not a single banknote slips
out and gets damaged (folded, bent) during shipping. Then each paper envelope (containing currency
holder with banknotes in it) is placed on a standard thick hard-to-bend piece of a cardboard and is
taped to it. All of this is placed into a ship-ready envelope along with your order invoice, sealed,
stamped and shipped to you.

Note: shipping of coins, stamps, books, albums, currency holders, banknotes in boxes by parcel
post and other merchandise is done in a similar careful and protective manner. If you wish to give us
your instructions on how you would like to have your order packed, please add a note to your order
about that.

Back to Top

What are my shipping charges?

Shipping varies by product price, weight, delivery location and delivery method. We recommend
that you add the items you wish to purchase into your shopping cart. Within the shopping cart
page you will be asked to enter in your zip code (US Customers Only). If you live outside USA
then do not enter anything into the zip code field. Shipping costs should then be displayed. You
may have to press the recalculate button. For shipping costs when paying with a non-credit
card method please see the following page: "Shipping Options".

Currently available shipping options are the following:

FIRST CLASS INSURED - USA only! Takes several days to reach you. Please note that this
shipping option is for USA addressees only!

PRIORITY MAIL INSURED - USA only! Takes several days to reach you. Better handling. Please
note that this shipping option is for USA addressees only!

PRIORITY MAIL WITH DELIVERY CONFIRMATION - USA only! Takes several days to reach you.
Applies only to orders that total $1 to $50. No signature required. Convenience, but no insurance.
Please note that this shipping option is for USA addressees only!

REGISTERED MAIL - USA only! Takes several days to reach you. Shipments can be insured for
up to $25000. Very safe and reliable shipping method though not the fastest one.

REGISTERED AIR MAIL - To All Other Countries. Insurance (indemnity) is limited to ~$45! This
option must be selected by residents of all countries except residents of USA. IMPORTANT:
USPS maximum indemnity for internatonal registered mail is ~$45. If your order sent by
Registered Air Mail is lost or stolen we will reimburse you with a maximum amount of ~$45.
Therefore when placing an order with us, please choose a shipping method that has full insurance,
or contact us for more information or advice.

PRIORITY PARCEL POST AIR INSURED - Insurance limit varies between ~$500 and $5000 for various
countries. This shipping option must be selected by addressees living in all countries except
USA. Nice, quite safe alternative to Registered Air Mail.

FEDEX - shipping to most countries. Tracking available on www.fedex.com. International Insurance
is limited to $100. Very fast delivery (2 to 5 business days).

UPS - shipping to most countries. Tracking available on www.ups.com. International Insurance is
limited to $100. Very fast delivery (2 to 5 business days).

DHL - Shipping to some countries. Tracking available on www.dhl.com.International Insurance is
limited to $100. Fast delivery. We don't use DHL much though. Not sure how fast they are.

EXPRESS MAIL (EMS) - shipping within USA. USPS is the carrier. Insurance is available.

GLOBAL EXPRESS MAIL INSURED (EMS) - shipping to some countries. Insurance limit varies
between $100 and $5000. This is a good shipping method to receive your merchandise pretty fast
(usually 3-5 business days) and fully insured! A good alternative to "Parcel Post Air" method.
Though may not be as safe as FedEx or Parcel Post Mail.

Contact US Postal Service or visit on the net at www.usps.com to find out more about shipping.

IMPORTANT NOTICE: if you wish your order to be shipped by some other shipping method then
please select any shipping method and indicate in your order comments that you wish to select
"..........." shipping method and email that to us separately as well. We will respond to you with a
shipping cost for that shipping method and if you agree then it will be charged on your credit card.

Online Price List | Terms, Conditions and More Info

Back to Top

Can you ship my order by uninsured non-registered (First Class or Air Mail)?

Yes, we can ship via First Class Mail (USA only) or Air Mail (abroad, overseas only) immediately upon
receipt of one of the following payment instruments:

a) Cash (USD, EUR, GBP, JPY, CHF etc.);
b) US Postal Money Order (in US Dollars only);
c) Western Union or MoneyGram cash money transfer to our city (in US Dollars only);

Also, we can ship via First Class Mail (USA only) or Air Mail (abroad, overseas only) immediately upon
receipt of one of these payment instruments, but (!) we will (or may) wait until it clears:

a) Any kind of bank draft cheque, bank cheque, cheque or other country's postal order (in USD only);
b) Electronic cheque via Paypal (after it clears).

We will ship your order via First Class (about $0.50 to $1 extra; USA only) or Air Mail (about $1 to $2.50
extra; abroad only) and you in such case will release us from any kind of responsibility in case of loss
of your shipment (at your own risk). Otherwise, please select one of our relatively safe shipping methods
in our online store.

This is HOW IT WORKS & HOW TO PROCEED with the above using our online store (shopping cart):

1. Add all the wanted items into your shopping cart and select any cheapest shipping method available
in the cart;

2. Select payment method either as "cash" or "money order" or as a "check/cheque" and click on the
"Continue" button at the bottom of that page;

3. On the next page check correctness of your order and in the "Customer notes" field at the bottom
of that page write something like that: "I will pay with cash and would like my order to be shipped via
First Class without insurance (or Air Mail without registration, for foreign non-USA orders). Please update
this order to be shipped via First Class (Air Mail) uninsured" and click on the "Submit order" button.

4. We will then update the shipping cost of your order and email you a new invoice and you will have to
proceed with payment for it.

Online Price List | Terms, Conditions and More Info

Back to Top

How long does it take for my order to arrive?

The speed of delivery first of all depends on the method of shipping you have selected yourself.
Speed couriers such as FedEx, UPS, DHL etc. usually deliver within time frame of 2 to 5 days.
Government postal systems usually are slower unless you choose something like Express
Mail. A generic answer to this question would be: 1 to 60 days. It also depends in which
country you reside, whether you live in a small town in a province or in a big city and how
close your city is to the airport and many other factors such as customs. Customs of any
country can hold packages and letters for days and even weeks before clearing them to
continue to be delivered. Air Mail letter usually takes about 7 to 10 days to arrive to another
country. First Class mail within USA usually takes 2 to 7 days. Priority Mail within USA is
similar in terms of delivery, maybe a little faster. Express Mail within USA delivers anywhere
between 1 and 5 days. Parcel Post Air takes anywhere between 10 and 60 days, but usually
should arrive within 3 weeks or so. Remember (overseas customers) that items in Parcel Post
Air are being shipped in (video or other) boxes (not flat letters) and are fully insured, therefore
Parcel Post Air can be slow due to the customs and bulkiness factor. These numbers are just
approximate and may vary depending on many factors and are completely OUT OF OUR
CONTROL. That means - WE CAN NOT CONTROL THE SPEED OF DELIVERY - only YOU CAN
control it by choosing an appropriate way of shipping.

In most cases your packages are shipped within 1 to 3 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible. Also please refer to the item availability information
published on the product detail page.

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

Before contacting us please log in to your account to check shipment status of your order.
If your package was scheduled to arrive on a specific day but did not arrive, please contact us
or the mail carrier (speed courrier).

REQUEST: Please let us know when your order arrives and whether you like and enjoy the
items you received. We care about your orders and would be great to hear from you about
how you are doing and how we can improve our service. Your feedback is very welcome.

Back to Top

Do you ship via Express Mail, FedEx, UPS, EMS or DHL?

Yes, we ship USPS Express Mail, USPS Global Express Mail (EMS), UPS, FEDEX, DHL etc.

IMPORTANT NOTICE: if you wish your order to be shipped by some other shipping method
that is not provided in our shopping cart's drop-down shipping method choice menu, then please
select any shipping method and indicate in your order comments that you wish to select "..........."
shipping method and email that to us separately as well. We will respond to you with a shipping cost
for that shipping method and if you agree then it will be charged on your credit card.

Online Price List | Terms, Conditions and More Info

Back to Top

Do you ship to my country?

Please note that we ship to All Countries across the world except Cuba and North Korea and a few
more countries like Libya or Sudan. Orders from some countries* may have to be paid with a prepaid
cheque (cashier's check), cash, bank wire transfer or a money transfer by a Western Union or another
substitute of cash only. */ Countries with a very high credit card / cheque fraud.

Currently available shipping options are the following:

FIRST CLASS INSURED - USA only! Takes several days to reach you. Please note that this
shipping option is for USA addressees only!

PRIORITY MAIL INSURED - USA only! Takes several days to reach you. Better handling. Please
note that this shipping option is for USA addressees only!

PRIORITY MAIL WITH DELIVERY CONFIRMATION - USA only! Takes several days to reach you.
Applies only to orders that total $1 to $50. No signature required. Convenience, but no insurance.
Please note that this shipping option is for USA addressees only!

REGISTERED MAIL - USA only! Takes several days to reach you. Shipments can be insured for
up to $25000. Very safe and reliable shipping method though not the fastest one.

REGISTERED AIR MAIL - To All Other Countries. Insurance (indemnity) is limited to ~$45! This
option must be selected by residents of all countries except residents of USA. IMPORTANT:
USPS maximum indemnity for internatonal registered mail is ~$45. If your order sent by
Registered Air Mail is lost or stolen we will reimburse you with a maximum amount of ~$45.
Therefore when placing an order with us, please choose a shipping method that has full insurance,
or contact us for more information or advice.

PARCEL POST AIR INSURED - Insurance limit varies between $880 and $5000 for various
countries. This shipping option must be selected by addressees living in all the countries
listed below (except USA) (Country listing is not complete, or may be outdated. Please ask):

Argentina (insurance limit $5000)
Australia (max. $3370)
Austria (STA*) (max. $5000)
Belgium (STA*) (max. $5000)
Brazil (max. insurance $5000)
China (insurance limit $1130)
Cyprus (insurance limit $5000)
Czech Republic (max. $5000)
Denmark (STA*) (max. $5000)
Egypt (insurance limit $1685)
France (STA*) (max. $5000)
Germany (STA*) (max. $5000)
Greece (STA*) (max. $5000)
Holland NL (STA*) (max. $5000)
Hong Kong (insurance limit $5000)
Italy (STA*) (max. $5000)
Japan (insurance limit $5000)
Kuwait (insurance limit $1765)
Luxembourg (STA*) (max. $5000)
Malaysia (insurance limit $1320)
Malta (STA*) (max. $5000)
New Zealand (insurance limit $980)
Portugal (STA*) (max. $5000)
Russia (insurance limit $5000)
Singapore (indemnity limit $4580)
Slovenia (indemnity limit $4400)
South Africa (indemnity limit $1760)
South Korea (insurance limit $5000)
Spain (STA*) (max. $5000)
Sweden (STA*) (max. $5000)
Switzerland (STA*) (max. $5000)
Taiwan (indemnity limit $1350)
Thailand (indemnity limit $1350)
Turkey (indemnity limit $880)
U.A.E. (Abu Dhabi) (max. $5000)
United Kingdom (ins. limit $857)
Other countries - please inquire.
STA* = Street Address Only (no P.O.Boxes) - phone number must be supplied.

FEDEX - shipping to most countries. Tracking available on www.fedex.com. International Insurance
is limited to $100. Very fast delivery (2 to 5 business days).

UPS - shipping to most countries. Tracking available on www.ups.com. International Insurance is
limited to $100. Very fast delivery (2 to 5 business days).

DHL - Shipping to some countries. Tracking available on www.dhl.com.International Insurance is
limited to $100. Fast delivery. We don't use DHL much though. Not sure how fast they are.

EXPRESS MAIL (EMS) - shipping within USA. USPS is the carrier. Insurance is available.

GLOBAL EXPRESS MAIL INSURED (EMS) - shipping to some countries. Insurance limit varies
between $100 and $5000. This is a good shipping method to receive your merchandise pretty fast
(usually 3-5 business days) and fully insured! A good alternative to "Parcel Post Air" method.
Though may not be as safe as FedEx or Parcel Post Mail.

Contact US Postal Service or visit on the net at www.usps.com to find out more about shipping.

Online Price List | Terms, Conditions and More Info

Back to Top

How do I track my Global Express Mail (EMS) shipment?

Please go to: "USPS Track & Confirm" and then enter the tracking number which was provided
to you by us.

Our store's shipping confirmation email message may end up in your mail program's or free
mail service's (Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

Back to Top

How soon should I expect my ordered items to arrive?

The speed of delivery first of all depends on the method of shipping you have selected yourself.
Speed couriers such as FedEx, UPS, DHL etc. usually deliver within time frame of 2 to 5 days.
Government postal systems usually are slower unless you choose something like Express
Mail. A generic answer to this question would be: 1 to 60 days. It also depends in which
country you reside, whether you live in a small town in a province or in a big city and how
close your city is to the airport and many other factors such as customs. Customs of any
country can hold packages and letters for days and even weeks before clearing them to
continue to be delivered. Air Mail letter usually takes about 7 to 10 days to arrive to another
country. First Class mail within USA usually takes 2 to 7 days. Priority Mail within USA is
similar in terms of delivery, maybe a little faster. Express Mail within USA delivers anywhere
between 1 and 5 days. Parcel Post Air takes anywhere between 10 and 60 days, but usually
should arrive within 3 weeks or so. Remember (overseas customers) that items in Parcel Post
Air are being shipped in (video or other) boxes (not flat letters) and are fully insured, therefore
Parcel Post Air can be slow due to the customs and bulkiness factor. These numbers are just
approximate and may vary depending on many factors and are completely OUT OF OUR CONTROL.
That means - WE CAN NOT CONTROL THE SPEED OF DELIVERY - only YOU CAN control it by
choosing an appropriate way of shipping.

IMPORTANT NOTICE: Please note that you will always have to sign for your order, (we ship
everything registered or insured, except FEDEX/UPS deliveries which usually deliver to the door)
so please always keep your eyes and mind open for your local post office's notification paper
(yellow, red, orange, blue or any other piece of paper, thick or thin) which notifies that your
INSURED or REGISTERED or EXPRESS MAIL piece has arrived to your local post office and
you are then invited (usually within 5-7 days only!) to come to the post office, sign for it and pick
it up. Many (most or all) post offices do not deliver our mail to your home or office (residence or
a commercial location) therefore you must keep in mind that you will have to go to the local post
office and sign for the mail in order to receive it. Please also note, it is very important, that most
post offices will only hold your mail for up to 7 days and then they will return it to the sender
(me, us). In such case your order will be severely delayed and upon it's return to us, we will
email you. You will usually have to pay a reshipment fee (in most cases).

In most cases your packages are shipped within 1 to 3 business days. During extra busy holiday
times the time it takes for us to prepare and ship your order may be longer. We do our best
to ship your orders as quickly as possible. Also please refer to the item availability information
published on the product detail page.

The following are all the shipping methods that are available at Banknotes.com and an approximate
time in business days (minimum and maximum) that it takes for your order to arrive to your location.
Registered Air Mail for example usually takes a week or two to arrive at foreign destinations and it
rarely takes as long as 30 to 60 days to arrive. If it does not arrive after 60 days, - it is probably lost
and we will in such case submit a search and a claim to postal authorities. Please note that all
shipments within and to USA and Canada are fully insured. To other countries it varies, but if you
choose a shipping method that includes a word "insured", - it means that your merchandise is fully
protected against loss, theft and damage.

United States Postal Service (USPS) Shipping Services				Period*
Registered Mail Insured ($25000) (US)				~2-15 days
Registered Air Mail ($40) (World)				~7-30 days
Registered Air Mail Insured ($200-$1000) (Canada)				~3-30 days
Priority Parcel Post Insured ($800-$5000) (World)				~7-30 days
Priority Mail Insured (US)				~1-7 days
Priority Mail Registered International				~7-30 days
First Class Mail Insured (US)				~2-10 days
Express Mail Insured (US)				~1-3 days
Global Express Mail Insured (EMS) (World)				~3-7 days
Global Express Mail Insured (Canada)				~3-5 days
Global Express Mail Insured (Mexico)				~3-10 days
Global Express Mail Guaranteed (GXG)				~2-5 days
Federal Express (FedEx) Shipping Services				Period
FedEx Express Saver (US)				~3 days
FedEx 2 Day (US)				~2 days
FedEx Standard Overnight (US)				~1 day
FedEx Priority Overnight (US)				~1 day
FedEx First Overnight (US some cities)				~1 day
FedEx Ground (US)				~1-7 days
FedEx Home Delivery (US)				~1-7 days
FedEx (Canada)				~2-5 days
FedEx (Mexico)				~2-5 days
FedEx (World)				~2-5 days
United Parcel Service (UPS) Shipping Services				Period
UPS 2nd Day Air (US)				~2 days
UPS Ground (US)				~7 days
UPS Next Day Air (US)				~1 day
UPS Next Day Air Early A.M. (US)				~1 day
UPS Worldwide Express (Canada)				~2-5 days
UPS Worldwide Express (Mexico)				~2-5 days
UPS Worldwide Express (World)				~2-5 days
DHL Shipping Services				Period
DHL (US)				~2-5 days
DHL (World)				~2-5 days
Note: We are not responsible for the exact terms of delivery.				* Can vary

Please note that Audrius Tomonis is the only person who handles all orders, payments, packing,
shipping, email responses, phone calls etc. therefore your patience and your understanding is
appreciated. I am only human and I do sometimes run behind schedule due to a huge workload,
sickness, unexpected technical difficulties, natural disasters, vacation or a business trip. All your
orders will be taken care of and shipped as soon as possible and I do appreciate your patience in
case of a delay and I will respond to all your order related inquiries in a timely manner.

REQUEST: Please let us know when your order arrives and whether you like and enjoy the
items you received. We care about your orders and would be great to hear from you about
how you are doing and how we can improve our service. Your feedback is very welcome.

Online Price List | Terms, Conditions and More Info

Back to Top

Will you ship my order to another name and address?

Outside of USA we will only ship to a bank-verified address. If you wish to have your order shipped
to an address that is different from your billing address on file with your credit card provider, you
must add the shipping address to your credit card account. To do so, please do the following:

1. Please contact your credit card provider (issuer) and ask them if they allow you to add an
alternate shipping address on your account (their phone

Find quick answers to your questions below:

- Buyer's Guide

	How do I navigate the site?
	Are these real (original) money or reproductions (replicas) that you're selling?
	How do I use "Add-to-Cart" links on Banknotes.com?
	How many different products can my cart/basket carry?
	I keep getting an error message or your site is inaccessible sometimes.
	My shopping cart / basket has become empty after I've added items into it.
	What is the condition (grade) of all these banknotes?
	I'd like to purchase identical banknotes in quantity larger than 10 of each.
	I'm skeptical about giving my credit card on the web. Do you have a solution for me?

- Order Status

	Has my order shipped?
	How do I cancel my order?
	How do I track shipment of my order?
	My order has not arrived yet.
	What's the speed of delivery?
	When will my backorder arrive?
	Whom should I make my check (cheque) or money order payable to?

- My Account

	How do I create an account?
	How do I edit my account information?
	I forgot my password.
	Problems logging in or creating an account?

- Shipping

	When will my order ship?
	I did not receive an email confirmation of my order that I placed
	How well is my merchandise protected during shipping?
	What are my shipping charges?
	Can you ship my order by regular uninsured unregistered mail (First Class or Air Mail)?
	How long does it take for my order to arrive?
	Do you ship via Express Mail, FedEx, UPS, EMS or DHL?
	Do you ship to my country?
	How do I track my Global Express Mail (EMS) shipment?
	How soon should I expect my ordered items to arrive?
	Will you ship my order to another name and address?

- Returns

	How do I return my product(s)?
	What is your return policy?
	My country's customs (douane) charges me import duty! Can I refuse (return) the shipment to you?

- Pricing and Billing

	Do I have to pay sales tax or VAT?
	How can I pay you? What credit/debit cards do you accept?
	Did you charge my card or someone else did?
	I need a copy of my receipt (invoice).
	What are my payment choices?
	When will the credit appear on my account?
	When will my credit card be charged?
	Will my credit card get charged after I cancel my order?
	Why does your charge appear on my card as "pending"?
	Why is my credit card payment declined?
	Why is my credit card payment authorised, but marked as "Fraud"?

- Terms and Conditions

	What are your company's terms and conditions?

- Privacy Policy

	What is your privacy policy?

- Additional Support

	How do I contact you if I need help?

- Questions & Answers - Frequently Asked Questions

	Many other questions are answered here.

	REMEMBER: Satisfaction guaranteed or your money back. Our goal is complete customer's satisfaction.