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Find quick answers to your questions below:
   
- Buyer's Guide
   
How do I navigate the site? | FAQ | Search | Other Info
Are these real (original) money or reproductions (replicas) that you're selling?
How do I use "Add-to-Cart" links on Banknotes.com?
How many different products can my cart or basket carry?
I keep getting an error message or your site is inaccessible sometimes.
My shopping cart / basket has become empty after I've added items into it.
What is the condition (grade) of all these banknotes?
I'd like to purchase identical banknotes in quantity larger than 10 of each.
I'm skeptical about giving my credit card on the web. Do you have a solution for me?
Can I order (buy) from you via mail, phone, fax or email instead of using your online shopping cart?
   
- My Account
   
How do I create an account?
How do I edit my account information?
I forgot my password.
Problems logging in or creating an account?
   
- Pricing and Billing
   
How can I pay you? What credit/debit cards do you accept?
Whom should I make my check (cheque) or money order payable to?
Did you charge my card or someone else did?
I need a copy of my receipt (invoice).
What are my payment choices?
When will the credit appear on my account?
When will my credit card be charged?
Will my credit card get charged after I cancel my order?
Why does your charge appear on my card as "pending"?
Why is my credit card payment declined?
Why is my credit card payment authorised, but marked as "Fraud"?
Why is my debit card (check card; ATM card) being charged twice? (it is not)
Why is there a second, smaller charge on my card? (foreign customers only).
   
- Order Status
   
Has my order shipped?
How do I cancel my order?
How do I track shipment of my order?
My order has not arrived yet
I did not receive an email confirmation of my order that I placed
Whom should I make my check (cheque) or money order payable to?
   
- Shipping
   
When will my order ship?
I did not receive an email confirmation of my order that I placed
How well is my merchandise protected during shipping?
What are my shipping charges?
Can you ship my order by regular uninsured unregistered mail (First Class or Air Mail)?
Do you ship via Express Mail, FedEx, UPS, EMS or DHL?
Do you ship to my country?
Can you ship with no sgnature required?
How do I track my Global Express Mail (EMS) shipment?
How soon should I expect my ordered items to arrive?
Will you ship my order to another name and/or address?
How do I check the progress (pseudo-track) of my Registered Mail (USPS) shipment?
I paid more to you for the shipping (postage) than it appears on the envelope/package that I received.
I did not receive the shipment of my order and it's been 30 (or 60) days since it was shipped
   
- Returns
   
How do I return my product(s)?
What is your return policy?
My country's customs (douane) charges me import duty. Can I refuse (return) the shipment to you?
   
- Terms and Conditions
   
What are your terms and conditions?
   
- Security
   
Is my private and credit card data secure at your web store? How secure is it?
What else do I have to know so my order is surely, timely and securely processed?
There's an extremely annoying pop-up ad (advertiser) on your website that could be malicious.
   
- Privacy Policy
   
What is your privacy policy?
   
- Additional Support
   
How do I contact you if I need help?
   
- Questions & Answers - Frequently Asked Questions
   
Many other questions are answered here
   
  Most of the Customer replies to their email questions to us are: "Oh yes, thank you, I have already found your
HELP page and the answer to my question was there". Therefore please don't be surprised if you do not receive
a response to an already answered question posted on our website's HELP pages.
   
  REMEMBER: Satisfaction guaranteed or your money back. Our goal is complete customer's satisfaction.
   
 
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Answers

            Has my order shipped?
             
           

            To check your order's mailing status please login to your account. If you did not receive our shipping
confirmation via email most likely it ended up in your "spam" folder.

In most cases your packages are shipped within/after 1 to 5 business days.

Before contacting us please
log in to your account to check shipment status of your order. If your package
was scheduled to arrive on a specific day but did not arrive, please contact us or the mail carrier (or a speed
courrier).

Our store's shipping confirmation email message may end up in your mail program's or free mail service's
(Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting us please check your
"spam" (bulk mail, Unsolicited Commercial Email) folder as well. Please adjust your "spam" settings
accordingly.

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            How do I cancel my order?
            First log into your account at Banknotes.com international store. You will need to log in using your username
or email address and password you established. If you have forgotten your password, our system will remind
you via email, but you will first need to enter the same email address you provided during checkout. Then under
"Your Cart" menu click on "Orders History", review your order(s) and email us your order number and a
cancellation request (or phone/call, fax) along with a reason for cancellation and we will cancel your order.

NOTE: If an order has already been processed by us, it will be locked and we can no longer cancel it. This
means the order has either already shipped or is ready to ship. In this case send an email with your order
number in the subject header to us to request order cancellation. If the order has been already shipped please
refer to our return policies for further details. The customer will be responsible for shipping the product back
to us at their own expense and they may incur additional restocking fees (in some cases).


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            How do I track shipment of my order?
            You can track your order shipment (if tracking number is provided) by going to, for example: Global Track & Trace or
www.royalmail.com or www.usps.com or www.auspost.com.au or www.ctt.pt or www.epg.ae or www.fedex.com or for
EMS Insured:
http://www.ems.post/tracking or another country's postal service website (depending which service you
are using and where you live) or by logging into your account at
Banknotes.com international store. Please note that
Registered Mail, regular Air Mail, Surface mail, and some other mail may not be (fully) trackable even on a mail
carrier's website and may be only trackable by submitting a written application or a visit to a post office.

Banknotes.com's shipping confirmation email message may end up in your mail program's or free mail service's
(Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting us please check your "spam"
(Unsolicited Commercial Email, Bulk Mail) folder as well. Please adjust your "spam" settings accordingly.


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            My order has not arrived yet
            Please allow at least a couple weeks for your order to arrive to bigger cities and longer to more remote locations
around the world. Expect your order to take up to 1 or even up to 2 months (usually less) in some rare cases for
orders to arrive via Registered Mail or via regular mail. If it's been more than 2 months since your order was shipped
out to you, then please email us with your order number, your name, your email or mailing address and we will
track and trace the shipment to see what happened to it.

If your order shipment is declared lost/stolen and if it was fully insured (upon request during order placement process)
then we will re-ship your order again as soon as the postal authority responds and declares the shipment as lost.

We will not be held responsible for delivery of any mail to any redirect or trans-shipment address that we are not
aware of and are not informed about in advance (during the order placement).

IMPORTANT NOTICE: Please note that you will have to pick the shipment up at your local post office unless it
decides to deliver to your door and find you at the right time at your residence, work or business. Otherwise as in
most cases please expect a mail delivery notice left in your mail box. Look out for it. Please pick it up promptly
since many post offices only hold registered mail for up to a week and then return it to the sender if it is not picked
up within 6-7 days! You will usually have to pay a reshipment fee (in most cases).

If you wish to find out how long it takes for mail to reach a recipient (for your order to reach you) please contact
your local post office or visit an appropriate mail carrier/courier web site. Please allow more time for mail
delivery delays, customs delays, holidays and so on and your patience is truly apppreciated.

Please note that REGISTERED AIR MAIL may sometimes take up to TWO (2) or more months to arrive. It usually
takes much less time, but accordingly to Post Office and International Postal Convention laws a registered mail
sender can only make a request to search for a delayed registered mail AFTER (not earlier) it's been 1 month
(30 days) after the mail was sent. Sometimes 2-3 months. Please be patient in case of delay and try not to load
us with extra unnecessary inquiries if it's been less than 30 days since your Registered letter (package) was
shipped out to you. If you wish to receive your order FAST then please rather choose a speed courier delivery such
as FedEx or the Express Mail (EMS) etc. Although EMS can sometimes be really lousy and slow and overpriced
as it is.
Yet we provide EMS with insurance as a novelty. Your business, your patience and your understanding is
truly apppreciated.

Maximum indemnity for international registered mail is ~$45.

NOTICE: All shipments of all kinds of valuables, be that a general or a registered mail shipment, are being sent at
the buyer's risk unless the buyer requests to insure the item(s) they are ordering or selects a shipping method with
insurance (where available). Please note that
FedEx only insures the contents for up to $100. On the other hand,
we have not had a single loss with FedEx in 25 years.

REQUEST: Please let us know when your order arrives and whether you like and enjoy the items you received.

We care about your orders and would be great to hear from you about how you are doing and how we can improve
our service. Your feedback is very welcome.

Please also read the following:
http://www.banknotes.com/help.htm#help39

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            Whom should I make my check (cheque) or money order payable to?
            Please make all your checks, cheques, money orders, bank drafts, cashiers cheques payable to:



Please note that payments made to "Banknotes.com" or "Banknotes" will not be accepted at this time since
it is our website name and internet domain only.

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            How do I create an account?
            Accounts are usually created when you make a purchase. We recommend you use the same email address and
the same username each time you place an order with us. Avoid creating two or more usernames, especially with
the same email address, as that may sometimes prevent you from placing your order or even logging in. Therefore
always try to recover your original username and password instead of dumping those and creating a new one.
Contact us and we will help you to recover your old username. Finally if all else, just create a new username or
account and ask us to delete any old accounts of yours, that is, if you don't need to view your old order history.
To sign-up (register; create an account) with Banknotes.com go to "Register" at Banknotes.com store link
and proceed accordingly.

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            How do I edit my account information?
            You can easily edit your account information within your account management area. This is a straight forward
utility, but if you need help feel free to contact us. Log in by going to the link
Banknotes.com international store
and then click on "
Modify Profile" under "Your Cart" menu. You will need to log in using your email address and
password you established. If you have forgotten your password, our system will remind you via email, but you
will first need to enter a valid email address.


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            I forgot my password
            Please go to Banknotes.com international store and click on "Recover password" under "Authentication" menu (on
the right side vertical menu, second from the top). However you will need to know your email address. If you forgot
your email address, you can contact us and provide us with your order # so we can send you an email to the email
address you entered when you purchased your product. If you haven't purchased from Banknotes.com yet, then
we will try to help to recover your email address as long as you are registered with us.

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            Problems logging-in or creating an account?
            First of all, please make sure that you have a username and a password for your Banknotes.com account and that
you have not originally signed up (registered) as "anonymous-xxx" where "xxx" is some number that you were
assigned.

To be able to login the next time you place an order you must register with a username and a password. Don't place

an order as "anonymous-xxx" if you plan on returning and logging in again with a username and a password.
Otherwise, you will have to login and place an order as anonymous again.

It may also be happening because you have Norton Internet Security or an equivalent installed and set it up

incorrectly. Banknotes.com are committed to the highest levels of consumer protection. However, the technology
that was used to create your shopping cart/basket (cookies, javascript, etc.), can sometimes
be misclassified by
your security software as a threat, usually because of the bulk of the message containing
an invoice or the HTML
language instead of plain text.

We do not employ any technology that can
harm your computer. If you experience difficulties adding items to your
shopping basket (cart) or
using our checkout, please adjust your security settings as per instructions below:

In Internet Explorer, setting the privacy setting (under Tools => Internet Options... => Security) to "Very High" or
"Highest" prevents you from adding items to your shopping cart. The highest setting
you can shop with us and
many other stores is "Medium." Nearly all e-commerce sites require
cookies to be set like this to function correctly.

Modify your security / firewall / anti-virus software settings

Security / firewall / anti-virus software can sometimes affect how browsers handle cookies. Please make sure you
have cookies enabled in your software, or add
"www.banknotes.com" and "store.banknotes.com" (the servers that
handle our e-commerce) to your "safe list" of sites.

Zone Alarm

  • In Zone Alarm, select Privacy.
  • Under Cookie Control, click Custom
  • In Custom Privacy Settings:
  • Uncheck the box that says "Block session cookies"
  • Uncheck the box that says "Block persistent cookies"
  • Uncheck the box that says "Remove private header information".
  • Uncheck the box that says "Expire Cookies"
  • Click OK.

Norton Personal Firewall

  • Double click on the Norton Personal Firewall icon in the tray.
  • Click on the Open option in the pop-up menu.
  • Click the Options icon in the Norton SystemWorks menu box.
  • Click on the Personal Firewall option in the Options menu box.
  • Click the Advanced Options button at the bottom of the Norton Personal Firewall Options
    menu box to retrieve the default settings menu box.
  • Make sure you are in the "Web" tab. There may be several domains already listed in this area.
  • Click on the Add Site button at the bottom of the Web defaults window.
  • You will need to enter www.banknotes.com as a new default. This should active the default
    rules section of that window.
  • Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default
    rule for the www.banknotes.com domain.
  • Click OK, then click OK again.

McAfee Privacy Service

  • Right-click the red "M" icon by your system clock.
  • Click "Privacy Service."
  • Click "Options."
  • The McAfee Privacy Service window appears. Click the "Cookies" tab.
  • Enter each website address from which you would like to allow cookies.
  • Click "Add."
  • Once completed, close the window.

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            When will my order ship?
            In most cases your packages are shipped within 1 to 5 business days (usually at least once a week). Also please
refer to the item availability information published on the product detail page.

Our store's shipping confirmation email message may end up in your mail program's or free mail service's (Yahoo,

Google, Hotmail etc.) "Spam" (Unsolicited Commercial Email, Bulk Mail) folder. Therefore please before contacting
us please check your "spam" folder as well. Please adjust your "spam" settings accordingly.

Please note that there usually is only one person who handles all orders, payments, packing, shipping, emails,

phone calls etc. therefore your patience and your understanding is appreciated. I am only human and I do
sometimes run behind schedule due to a huge workload, sickness, unexpected technical difficulties, natural
disasters, vacation or a business trip. All your orders will be taken care of and shipped as soon as possible
and I do appreciate your patience in case of a delay and I will respond to all your order related inquiries in a timely
manner.

Before contacting us please log in to your account to check shipment status of your order. If your package was

scheduled to arrive on a specific day but did not arrive, please contact us or the mail carrier (speed courrier).

IMPORTANT NOTICE: Please note that you will have to pick the shipment up at your local post office unless it
decides to deliver to your door and find you at the right time at your residence, work or business. Otherwise as in
most cases please expect a mail delivery notice left in your mail box. Look out for it. Please pick it up promptly
since many post offices only hold registered mail for up to a week and then return it to the sender if it is not picked
up within 6-7 days! You will usually have to pay a reshipment fee (in most cases).

Maximum indemnity for international registered mail is ~$45.

REQUEST: Please let us know when your order arrives and whether you like and enjoy the items you received. We
care about your orders and would be great to hear from you about how you are doing and how we can improve our
service. Your feedback is very welcome.

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            I did not receive an email confirmation of my order that I placed
            Our store's shipping confirmation email message may end up in your mail program's or free mail service's (Yahoo,
Google, Hotmail etc.) "Spam" (Bulk Mail) folder. Therefore please before contacting us please check your "spam"
(Bulk Mail, Unsolicited Commercial Email) folder as well. Please adjust your "spam" settings accordingly by
adding us to the "white list".

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            How well is my merchandise protected during shipping?
            We handle all the banknotes very carefully either with cotton gloves or with very clean and dry hands. All your
ordered banknotes are very carefully selected, inspected for quality and then are very carefully placed into clear
plastic acid-free special currency envelopes - holders, usually up to about 25-30 banknotes per envelope or sleeve
(currency holder). Then each currency holder with banknotes in it is carefully wrapped into a clean white sheet of
paper which is sealed and folded at the ends where the currency holder has openings. This is done to make sure
that not a single banknote slips out and gets damaged (folded, bent, creased) during shipping and that the currency
sleeve is preserved intact from sticky tape. Then each paper envelope (containing currency holder with banknotes
in it) is placed on a standard thick hard-to-bend piece of a cardboard or a stiffener and is taped to it. All of this is
placed into an envelope along with your order invoice, sealed, stamped and is shipped to you.

Note: If you wish to give us your instructions on how you would like to have your order packed, please add a
specific note to your order about that.


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            What are my shipping charges?
            Shipping varies by product price, weight, delivery location and delivery method. We recommend that you add the
items you wish to purchase into your shopping cart. Within the shopping cart page you will be asked to enter in
your postal or zip code (ZIP = US Customers Only). If you live outside of the USA, then do not enter anything into
the zip code field. Shipping costs should then be displayed. You may have to press the 'recalculate' button. For
shipping costs when paying with a non-credit card method please see the following page: "Shipping Options".

Currently available shipping options are the following:

REGISTERED AIR MAIL - To All Countries. Insurance (indemnity) is limited to ~$45!

Maximum indemnity for internatonal registered mail is ~$45.
Tracking is available on your country's postal service website (except USA and Canada where only partial tracking,
if any, is provided since 2009/2015 respectively). Mandatory signature is required as proof of delivery.

FEDEX - shipping to most countries. Tracking available on
www.fedex.com. International Insurance with FedEx
is limited to $100. Very safe service. Fast delivery (about 3 to 5 business days) after the shipment is picked up and
delivered to a large Fedex hub from where the tracking begins. Mandatory signature is required as proof of delivery.

EXPRESS MAIL (EMS) - an alternative to speed couriers if you want to spend almost as much as on a FEDEX,
and have it insured, since now
we provide EMS with insurance as a novelty and we hope that EMS will honour their insurance policy in case of loss of your shipment. A lot of times EMS does deliver, but sometimes their delivery times
are quite often the same as for Registered mail or regular mail and sometimes it is even much slower. That is why we
now provide EMS service only with full insurance. Mandatory signature is required as proof of delivery.

UPS - Shipping with UPS is unavailable at this time unless customer provides us with their own UPS account number.
They are too overpriced in our location. Not recommended to our customers only. Mandatory signature is required as
proof of delivery.

DHL - Shipping with DHL is unavailable at this time unless customer provides us with their own DHL account number.
They demand to open all shipments in front of them to inspect what is inside of the shipment even if the contents is
documents in a DHL envelope. We have not had good experience with DHL servcice, their atitude and their less than
perfect website and thus we do not recommend it to anyone. Mandatory signature is required as proof of delivery.

ORDINARY UNINSURED AIR MAIL - Cash payments only. Shipping on the recipient's own risk and only for orders
in small amounts. Signature is not required. It carries no insurance and, naturally, no tracking is available. NOTE: it
is possible to arrange larger orders mailed (contact us to arrange your larger order $50+ since the shopping cart will
not accept it), as this is the only shipping method without the required signature (convenience of not having to go to
post office or be at home, work or business in order to receive it), as long as cash payment is received and as per
above - it is sent at your own risk. Usually the best shipping method as it arrives quite fast and costs a small fraction
and often is free of charge for larger orders. Will most likely be dropped into your mailbox, post office box, or at your
door and in some cases may be handed to you by your friendly postman or postwoman. Oprerates on honesty.

IMPORTANT NOTICE: if you wish your order to be shipped by some other shipping method then please select
any
shipping method and indicate in your order comments that you wish to select "..........." shipping method and email
that to us separately as well. We will respond to you with a shipping cost for that shipping method and if you agree
then we will send you an invoice for the right amount.

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            Can you ship my order by uninsured non-registered mail?
            Yes, we can ship via Air Mail immediately upon receipt of one of the following payment instruments:

a) Cash (EUR (preferred), USD, GBP, JPY, CHF, AUD only), (details will be provided upon request);
b) Bank wire transfer (details will be provided upon request);
c) Western Union cash money transfer (details will be provided upon request);

Also, we can ship via Air Mail immediately upon receipt of one of these payment instruments, but (!)
we will (or may) wait until it clears:

a) Any kind of bank draft cheque, bank cheque, cheque or other country's postal order (details will be provided
upon request);

b) Electronic cheque via Paypal (after it clears).

We will ship your order via regular air mail (about $3 to $5 extra) and you in such case will release us from
any kind of responsibility in case of loss of your shipment (at your own risk)
. Otherwise, pleaseselect
one of our relatively safe shipping methods in our online store.

This is HOW IT WORKS & HOW TO PROCEED with the above using our online store (shopping cart):

1. Add all the wanted items into your shopping cart and select any cheapest shipping method available
in the cart;

2. Select payment method either as "cash" or "money order" or as a "check/cheque" and click on the
"Continue" button at the bottom of that page;

3. On the next page check correctness of your order and in the "Customer notes" field at the bottom
of that page write something like that: "I will pay with cash and would like my order to be shipped via
regular mail without insurance (Air Mail without registration). Please update this order to be shipped
via Air Mail uninsured
and click on the "Submit order" button.

4. We will then update the shipping cost of your order and email you a new invoice and you will be able to
proceed with a cash payment for it.

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            Can you ship with no signature required?
            Yes, we can, as long as you pay us with cash (Euro banknotes by mail, or by Western Union transfer or by a bank
wire transfer (add $30 extra charge for a bank wire transfer fee, charged to us by banks). As soon as we receive
your cash or transfer payment, we will mail your order, at your own risk (without insurance), by regular mail, with
no signature required (no record of delivery). We can also ship via FEDEX (signature may be required).

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            Do you ship via Express Mail, FedEx, UPS, EMS or DHL?
            Yes, we ship via FEDEX (Federal Express) and EMS, but not via UPS or DHL at this time (UPS and DHL account
holders only).

IMPORTANT NOTICE: if you wish your order to be shipped by some other shipping method then please select
any
shipping method and indicate in your order comments that you wish to select "..........." shipping method and email
that to us separately as well. We will respond to you with a shipping cost for that shipping method and if you agree
then we will send you an invoice for the right amount.

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            Do you ship to my country?
            Please note that we ship to All Countries across the world, except those countries that do not have any
delivery set up from Western Europe, North America or East Asia or are at war at the time of shipping. Orders
from some countries* may have to be paid with a
prepaid cheque (cashier's check), cash, bank wire transfer or
a money transfer by a Western Union or another substitute of cash only.

*/ Countries with a very high credit card / cheque fraud or countries which are underdeveloped, at war,
or are known as unsafe to send mail to.

Currently available shipping options are the following:

REGISTERED AIR MAIL - To All Countries. Insurance (indemnity) is limited to ~$45!

Maximum indemnity for internatonal registered mail is ~$45.
Tracking is available on your country's postal service website.

FEDEX - shipping to most countries. Tracking available on
www.fedex.com. International Insurance with FedEx
is limited to $100. Very safe service. Fast delivery (about 3 to 5 business days) after the shipment is picked up and
delivered to a large Fedex hub from where the tracking begins.

EXPRESS MAIL (EMS) - an alternative to speed couriers if you want to spend almost as much as on a FEDEX,
and have it insured, since now
we provide EMS with insurance as a novelty and we hope that EMS will honour their insurance policy in case of loss of your shipment. A lot of times EMS does deliver, but sometimes their delivery times
are quite often the same as for Registered mail or regular mail and sometimes it is even much slower. That is why we
now provide EMS service only with full insurance.

UPS - Shipping with UPS is unavailable at this time unless customer provides us with their own UPS account number.
They are too overpriced in our location. Not recommended to our customers only.

DHL - Shipping with DHL is unavailable at this time unless customer provides us with their own DHL account number.
They demand to open all shipments in front of them to inspect what is inside of the shipment even if the contents is
documents in a DHL envelope. We have not had good experience with DHL servcice, their atitude and their less than
perfect website and thus we do not recommend it to anyone.

IMPORTANT NOTICE: if you wish your order to be shipped by some other shipping method then please select
any
shipping method and indicate in your order comments that you wish to select "..........." shipping method and email
that to us separately as well. We will respond to you with a shipping cost for that shipping method and if you agree
then we will send you an invoice for the right amount.

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            How do I track my Global Express Mail (EMS) shipment?
            You can track your order shipment (if tracking number is provided) by going to, for example: Global Track & Trace or
www.royalmail.com or www.usps.com or www.auspost.com.au or www.ctt.pt or www.epg.ae or www.fedex.com or for
EMS Insured:
http://www.ems.post/tracking or another country's postal service website (depending which service you
are using and where you live) or by logging into your account at
Banknotes.com international store. Please note that
Registered Mail, regular Air Mail, Surface mail, and some other mail may not be (fully) trackable even on a mail
carrier's website and may be only trackable by submitting a written application or a visit to a post office.

Express Mail Service or EMS, which implies to Express and Service, can be slow at times and not always reliable,

especialy to third and remote countries, plus we believe it is grossly and shamelessly overpriced for what it does, so
if in doubt, always select FedEx delivery instead, which is just slightly more expensive and it can save you a lot of
time and frustration. Yet we provide EMS with insurance as a novelty.

Banknotes.com's shipping confirmation email message may end up in your mail program's or free mail service's
(Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting us please check your "spam"
(Unsolicited Commercial Email, Bulk Mail) folder as well. Please adjust your "spam" settings accordingly.

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            How soon should I expect my ordered items to arrive?
            The speed of delivery first of all depends on the method of shipping you have selected yourself. Speed couriers
such as FedEx, UPS, DHL etc. usually deliver within time frame of 3 to 7 days starting from a large hub.
Government postal systems usually are slower unless you choose something like Express Mail (EMS).

A generic answer to this question would be: 7 to 60 days. It also depends in which country you reside, whether
you live in a small town in a province or in a big city close to international airpoirts and how close your city is to
a mail sorting center and many other factors, such as customs and mail sorting center (ISC etc.) delays.
Customs of any country can hold packages and letters for days and even weeks before clearing them to continue
to be delivered. Air Mail letter usually takes about 7 to 20 days to arrive to another country, but sometimes up to
30 or even 60 days. These numbers are just approximate and may vary depending on many factors and are
completely OUT OF OUR CONTROL. That means - WE CAN NOT CONTROL THE SPEED OF DELIVERY of your
order - only YOU CAN control it by selecting an appropriate way of shipping during order placement process.

IMPORTANT NOTICE: Please note that you will have to pick the shipment up at your local post office unless it
decides to deliver to your door and find you at the right time at your residence, work or business. Otherwise as in
most cases please expect a mail delivery notice left in your mail box. Look out for it. Please pick it up promptly
since many post offices only hold registered mail for up to a week and then return it to the sender if it is not picked
up within 6-7 days! You will usually have to pay a reshipment fee (in most cases).

In most cases your packages are shipped within 1 to 5 business days. During extra busy holiday times the time
it takes for us to prepare and ship your order may be longer, but at least once a week. We do our best to ship
your orders as quickly as possible. Also please refer to the item availability information published on the product
detail page.


Before contacting us please
log in to your account to check shipment status of your order. If your package was
scheduled to arrive on a specific day but did not arrive, please contact us or the mail carrier (speed courrier).


The following are all the shipping methods that are available at Banknotes.com and an approximate time in
business days (minimum and maximum) that it takes for your order to arrive to your location. Registered Air Mail
for example usually takes a couple or more weeks to arrive at foreign destinations (although sometimes can take
as little as 5 to 7 days!) and it rarely takes as long as
30 to 60 days to arrive. If it does not arrive after 60 days, - it is probably lost and we will in such case submit a search and a claim to postal authorities. Yet we had some
Registered packages and even EMS arrive to a remote destination after 3 and even 4 months!

Currently available shipping options are the following:

REGISTERED AIR MAIL - To All Countries. Insurance (indemnity) is limited to ~$45!

Maximum indemnity for internatonal registered mail is ~$45.
Tracking is available on your country's postal service website.

FEDEX - shipping to most countries. Tracking available on
www.fedex.com. International Insurance with FedEx
is limited to $100. Very safe service. Fast delivery (about 3 to 5 business days) after the shipment is picked up and
delivered to a large Fedex hub from where the tracking begins.

EXPRESS MAIL (EMS) - an alternative to speed couriers, that usually has full insurance to many countries. EMS
tracking is available on your country's postal service website.
Express Mail Service or EMS, which implies to Express
and Service, can be slow
at times and not always reliable, especialy to third and remote countries, plus we believe it
is grossly and
quite shamelessly overpriced for what it does, so if in doubt, always select FedEx delivery instead,
which is just slightly more expensive and it can save you a lot of
time and frustration filing insurance claims.

UPS - Shipping with UPS is unavailable at this time unless customer provides us with their own UPS account number.

DHL - Shipping with DHL is unavailable at this time unless customer provides us with their own DHL account number.

IMPORTANT NOTICE: if you wish your order to be shipped by some other shipping method then please select
any
shipping method and indicate in your order comments that you wish to select "..........." shipping method and email
that to us separately as well. We will respond to you with a shipping cost for that shipping method and if you agree
then we will send you an invoice for the right amount.

Our store's shipping confirmation email message may end up in your mail program's or free mail service's
(Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting us please check your "spam"
folder as well. Please adjust your "spam" settings accordingly.

Please note that usually there is only one person who handles all orders, payments, packing, shipping, email
responses, phone calls etc. therefore your patience and your understanding is appreciated. I am only human
and I do sometimes run behind schedule due to a huge workload, sickness, unexpected technical difficulties,
natural disasters, vacation or a business trip. All your orders will be taken care of and shipped as soon as
possible and I do appreciate your patience in case of a delay and I will respond to all your order related inquiries
in a timely manner.

REQUEST: Please let us know when your order arrives and whether you like and enjoy the items you received.

We care about your orders and would be great to hear from you about how you are doing and how we can improve
our service. Your feedback is very welcome.

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            Will you ship my order to another name and address?
            We will only ship to a bank-verified address (billing address). If you wish to have your order shipped to an address
that is different from your billing address on file with your credit card provider, you must add the shipping address
to your credit card and/or Paypal account. To do so, please do the following:

1. Please contact your credit card provider (issuer) and ask them if they allow you to add an

alternate shipping address on your account (their phone number should be located on the back
of your card or on your monthly statement).

2. If possible, add the shipping name and/or address on your order to the credit card file as an

"authorized alternate shipping address to your account". The information will remain on file for
future orders. If the issuer does not allow shipping to an alternate address, we will not be able to
process the order.

These regulations are established by the credit card companies for any "card not present" mail,
phone and internet
orders to prevent fraud. It is not our policy; it is the policy of Visa, Mastercard, American Express and Discover.
We must comply with their requirements and we take a very active role to prevent online fraud. Suspicious orders
are reported to the issuing bank and the local authorities and your IP address is logged in our system for reference
and investigation.

We treat your credit card with the highest level of security. We understand that we lose some
legitimate
orders/customers in the process and we pay this price to help protect your credit.

REMARK: Currently we only accept credit or debits cards via Paypal interface, to which our store redirects to.
That way we can make sure we are 100% PCI Compliant and that your payment and personal information is protected
by a large, capable corporation such as Paypal.

Alternatively, to have your order shipped to another person and/or address you may do the following (A or B):

A. Go to
http://www.banknotes.com/order.htm and print it out and fill out that form completely. Please sign it with
your signature. Make sure you don't miss anything. In the form enter all
your credit card and billing and shipping
data and everything else. Then write an explanation
where you want your order sent and what is the reason for it.
Then make a good quality copy of both sides of your credit or debit card and a good quality copy of your photo ID
or a passport. Then sign the order form and sign every other page and email it all to:


Please do NOT post our email address in its text format on the web!

Our telephone and fax number will be provided to you in the process of placing an order, in an invoice and on our
business card or via email. You can email us to request our telephone and/or telefax number and/or provide us with
your telephone or fax number if you wish to speak to us before you place an order. We will return most order-related
and some of the wish-to-sell inquiries by telephone or via email. Otherwise we prefer to communicate via
email.

B. Send us a Cash payment (by mail or by Western Union money transfer; details upon request) and we will ship
your order to the person/address indicated in your order via any shipping method of your choice.

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            How do I check the progress of my Registered Mail shipment?
            You can track your order shipment (if tracking number is provided) by going to, for example: Global Track & Trace or
http://www.ems.post/tracking or www.royalmail.com or www.usps.com or www.auspost.com.au or www.ctt.pt or
www.epg.ae or www.fedex.com or another country's postal service website (depending which service you are using
and where you live) or by logging into your account at
Banknotes.com international store. Please note that Registered
Mail, regular Air Mail, Surface mail, and some other mail may not be (fully) trackable even on a mail carrier's website
and may be only trackable by submitting a written application or paying a visit to a post office.

Please note that in a lot of cases a REGISTERED MAIL (Recommandé, Einschreiben, Raccomandata, Registrado,
Musajjil, Registrert, Registrerad, Polecony, 3AKA3HOE) REGISTRATION NUMBER is a non-live look up number;
it is not always a tracking number. You may not see the full route of your mail-piece online and it only may or may
not appear as delivered only after it is handed to you.


United States and Canada postal services (USPS and Canada Post) no longer (since 2009 and 2015) provide any
tracking information for inbound and outbound Registered international mail, although Registered mail inbound into
USA and Canada still requires signature delivery. The grossly unprofessional abolition and absense of tracking does
not mean that we can not find out whether the Registered mail piece was delivered or not, by submitting a special
document form to the postal authorities, which after an investigation of the whereabouts of the shipment reports to
us on what has happened to the shipment; whether it was delivered or whether it was lost, misdelivered or still at
the Customs processing.


Therefore, if you see NO TRACKING ONLINE for your order's shipment, don't panic and don't ring alarm bells. Be

patient instead, it will arrive as it always does in 99,999% cases, and it will still need your signature.

Also, and this small paragraph applies only to those less honest individuals, who may want to trick us into believing

that they did not receive their shipment, while it has already been received by them. Once you receive your order via
Registered Mail and still do not see the online tracking info show it as "Delivered", don't panic or jump-for-joy and don't
attempt to report it as "not received" in order to attempt to claim your money back or to receive a refund, since we
always submit requests for investigation on whereabouts of every registered mail piece that is reported as "undelivered"
and please note that it is federal and municipal crime to misreport any mail delivery. Also, special tracking devices
may be set within the envelope or package (that react to any digital devices, TVs etc.), in order to ensure proper
and safe delivery.

Banknotes.com's shipping confirmation email message may end up in your mail program's or free mail service's
(Yahoo, Google, Hotmail etc.) "Spam" folder. Therefore please before contacting us please check your "spam"
(Unsolicited Commercial Email, Bulk Mail) folder as well. Please adjust your "spam" settings accordingly.

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            I paid more to you for the shipping (postage) than it appears on the envelope or on the package that I received.
            The price of shipping (postage) on the envelope is not the only cost incurred to ship an order. We must also
include the following charges into the shipping charge (Shipping & Handling - S&H):

Cost of the envelope(s), packaging, box, cardboard, envelope stiffener, tape, paper, printing costs, packing materials,

plastic sleeve(s) (holders), other supplies, delivery costs to and from the post office, etc.

This is why it is called "Shipping & Handling" or S&H. Yet you will notice that we ship some larger orders at no
extra cost to you. It's called "Free Shipping". Test our store's shopping basket for a variety of total amounts to see.

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            How do I return my product(s)?
            Returned items must be mailed to us immediately or up to 7 days (due to varying climatic conditions around the
world) after receiving them in an ORIGINAL holder and packaging. You must make sure that the returned items
are well and safely packed and will not get damaged on the way back. All open sides of a plastic holder that holds
banknotes in it must be sealed well in order to avoid a slip-out and damage of the banknote(s). All returned items
must be returned in their original packaging and securely sealed in the same way as they were received by you.
All returned items if received in a damaged condition will not be refunded for and may be sent back to the sender.
We will refund your money of a returned merchandise (less shipping & handling cost) (restocking and electronic
commerce fees may apply - if you have paid with a credit card) upon receipt of items in the same condition as they
were shipped. You can choose a refund in a form of currency refund or as a credit towards your next order. Repeat
customers can return their ordered items within 30 days. Repeated customer is considered to have placed at least
3 successful orders in the past 5 years before becoming a repeated customer.

IMPORT DUTY WARNING!
You can not return your order to us by refusing to pay your country's import duty
(import tax etc.). The recipient is responsible to pay their country's import duty charges.

Our basic merchandise return rule is: 7 days money back guarantee, but please read on. Best is to send us
an email explaining the reason you wish to return your product(s) along with your original order # in subject header.
We will assist you with your request and depending on the return conditions explained in our company's policies,
we will make a decision on what needs to be done. In most cases returns that are not warranted by our mistake
or product defects (misgrading) may be a subject to a small restocking fee. In all cases except for shipment errors
on our part, the customer must pay for shipping back the returned merchandise to us. We recommend a shipping
method that offers tracking and insurance.
In case of our mistake in grading or if you are our repeated customer
you will be refunded full amount plus shipping (only air mail or first class shipping, no speed courier will be refunded
or funded unless a special arrangement is made). We usually have relaxed rules about merchandise returns, but
we reserve the right to apply the above rules when we see it necessary. Everything that's reasonable ends up
reasonably.

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            What is your return policy?
            RETURNS: Seven days return guarantee. Repeat customers - 30 days.

Returned items must be mailed to us immediately or up to 7 days (due to varying climatic conditions around the
world) after receiving them in an ORIGINAL holder and packaging. You must make sure that the returned items
are well and safely packed and will not get damaged on the way back. All open sides of a plastic holder that holds
banknotes in it must be sealed well in order to avoid a slip-out and damage of the banknote(s). All returned items
must be returned in their original packaging and securely sealed in the same way as they were received by you.
All returned items if received in a damaged condition will not be refunded for and may be sent back to the sender.
We will refund your money of a returned merchandise (less shipping & handling cost) (restocking and electronic
commerce fees may apply - if you have paid with a credit card) upon receipt of items in the same condition as they
were shipped. You can choose a refund in a form of currency refund or as a credit towards your next order. Repeat
customers can return their ordered items within 30 days. Repeated customer is considered to have placed at least
3 successful orders in the past 5 years before becoming a repeated customer.

IMPORT DUTY WARNING!
You can not return your order to us by refusing to pay your country's import duty
(import tax etc.). The recipient is responsible to pay their country's import duty charges.

Our basic merchandise return rule is: 7 days money back guarantee, but please read on. Best is to send us
an email explaining the reason you wish to return your product(s) along with your original order # in subject header.
We will assist you with your request and depending on the return conditions explained in our company's policies,
we will make a decision on what needs to be done. In most cases returns that are not warranted by our mistake
or product defects (misgrading) may be a subject to a small restocking fee. In all cases except for shipment errors
on our part, the customer must pay for shipping back the returned merchandise to us. We recommend a shipping
method that offers tracking and insurance.
In case of our mistake in grading or if you are our repeated customer
you will be refunded full amount plus shipping (only air mail or first class shipping, no speed courier will be refunded
or funded unless a special arrangement is made). We usually have relaxed rules about merchandise returns, but
we reserve the right to apply the above rules when we see it necessary. Everything that's reasonable ends up
reasonably.

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            My country's Customs (Douane) charges me import duty! Can I refuse
(return) the shipment to you?
            You can not return your order to us by refusing to pay your country's import duty (import tax etc.). Once you are
being charged an import duty, you must pay it no matter what the amount is. Or try to negotiate it with your
authorities. We do not pay your country's import duty or taxes for you. That would be your responsibility as your
own country's citizen.

What happens in case if you refuse to accept your order shipment and to pay your own country's import taxes or
duties: a) your order will be returned to us and in some cases we will be forced to pay your country's import duty.
In such case you will be charged your country's import duty (taxes etc.) by us plus a re-shipment fee and your
order will be shipped to you again; b) delivery of your order will be delayed by your country's Customs (Douane)
until you pay the import duty (taxes); c) your order will be discarded or confiscated by your country's authorities
if you refuse to pay the import duty or taxes, whichever your country charges you upon import. In either case you
will not be issued a refund by us.

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            How can I pay you? What credit/debit cards do you accept?
            We, via Paypal interface only, accept Visa, Mastercard, American Express, Discover/Novus, check cards and
credit cards. We also accept Mail-in Personal Checks, Mail-in Money Orders, Mail-in Bank Drafts, cash, checks
and Cheques, Mail-in Cashiers Cheques, International Postal Money Orders (from certain countries only), Bank
Wire Transfers (electronic money into a bank account), Western Union Money Transfers, Paypal balance payments.
Please see our online store for up-to-date details.

We do not (yet) accept Diners Club, Carte Blanche, EnRoute, JCB and other cards not listed here, unless Paypal
accepts them for us. We may begin accepting some or all the cards if we receive enough of customer feedback
asking to accept some of these cards and if we see that there is enough market in accepting those cards in
addition to what we already accept.

ATTENTION: To "compliment" the ever-increasing credit card fees, we now offer you a 10% discount for paying us
in hard cash (undamaged, clean, untorn, unpunctured, uncirculated € $ £ ¥ banknotes). We do not accept cash
payments above $5000 or €5000. Payments above that amount must only be sent via bank wire transfer.

If you are placing a high value order that will be shipping to an address other than your billing address, you should
make sure your credit card company has validated and enlisted under your account the alternate shipping address.
We reserve the right to refuse to ship to a different address than the credit card or Paypal statement mailing address.

PAYABLE TO: Please make all your checks, cheques, money orders, bank drafts, cashiers cheques payable to:
. Please note that payments made to: "Banknotes.com" or "Banknotes" will not be accepted.

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            Did you charge my card or someone else did?
            Please note that when you order from Banknotes.com charges on your credit card will appear as or something similar. If you have questions please contact us.

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            I need a copy of my receipt (invoice)
            You can retrieve copies of receipts for all past orders you have made through Banknotes.com. First log into your
account at
Banknotes.com international store. You will need to log in using your username or email address and
password you established. If you have forgotten your password, our system will remind you via email, but you
will first need to enter the same email address you provided during checkout. Then under "Your Cart" menu click
on "Orders History", find an order you are looking for, open it and click on "GO" button next to "Print Invoice" link
or on the link itself.
Use your browser to print the page out on your printer. Or contact us for an invoice for orders
placed outside of our online store.

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            What are my payment choices?
            Payments for all orders are accepted by:

Cash (€ preferred, US$ or other hard currency*) by mail. Including
Uncirculated banknotes of any country. Please
limit your cash payments to $5000€. Above that amount - bank wire transfer only.

Check / Cheque (bank draft cheques too) by mail. US dollars only.

Credit card via Paypal interface on our online store (Visa, Mastercard, American Express, Discover/Novus):
Note: credit cards are no longer accepted over the phone, fax, mail, or via email. Maximum protection for You.

Paypal (click for important info) (Paypal account balance or bank account via Paypal). Any currency electronically,
paid to us in US dollars. our Paypal address is:

Money Order (US Postal, International M.O. etc.**) by mail. €uros and US dollars only. Contact us first.

Western Union (details upon request). Contact us first. Amazingly, you can pay Western Union for your money
transfer with a credit card!

Bank Wire Transfer (money transfer to a bank account). After you place your order with us we will provide you with
our bank account data right after inspecting your order.

ATTENTION: To "compliment" the ever-increasing credit card fees, we now offer you a 10% discount for paying us
in hard cash (undamaged, clean, untorn, unpunctured, uncirculated € $ £ ¥ banknotes).

If you are placing a high value order that will be shipping to an address other than your billing address, you should
make sure your credit card company has validated and enlisted under your account the alternate shipping address.
We reserve the right to refuse to ship to a different address than the credit card or Paypal statement mailing address.

PAYABLE TO: Please make all your checks, cheques, money orders, bank drafts, cashiers cheques payable to:
. Please note that payments made to: "Banknotes.com" or "Banknotes" will not be accepted.
(it is our domain and a website name).

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            When will the credit appear on my account?
            Credits (refunds) are handled with utter urgency, as quickly as is possible. You will usually see information on your
Banknotes.com account showing the credit by us within 24 hours (sometimes up to 3-5 days) of the issuing date. If you have more specific questions please don't hesitate to
contact us.

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            When will my credit card be charged?
            Credit cards are charged when your order is ready to ship.  In some cases your credit card will be charged within
24 hours before your order actually ships if we are away or have technical difficulties shipping your order sooner.


NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data.

NOTICE: If your credit card is declined your order will not get processed nor shipped and you will receive an email

from us. Please always check validity of your credit or debit card before placing an order to avoid delays with
processing of your order and possible cancellations. We do not ship any orders unless we receive full payment
or credit card authorisation before we ship an order.

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            Will my credit card get charged after I cancel my order?
            Of course NOT! If you cancel your order we do not process your order. Therefore your credit (debit) card never gets
charged after you cancel your order with us. We will never charge anyone's card if we are not authorised to do that.
Thus if your order is cancelled, it means we do no business and therefore we have no business charging your card.
Your card gets authorized before your order is processed and if you cancel your order, the authorization on your
card may take some time to expire. So for some time you may see a temporary "charge" (funds on hold due to
authorization on your card - verification of availability of funds on the card) on your card for the amount you were
placing (and then canceling) an order for. After some time that "charge" will be reversed and your card actually

never gets charged, it only get authorized for that particular amount. And if your order is cancelled, then we never
go ahead with the final "capture of funds". Rest assured that once you trust us your credit/debit card, we will never
charge you any hidden fees or unauthorized amounts.

NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data.

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            Why does your charge appear on my card as "pending"?
            This pending transaction refers to a purchase you've made without a PIN using your Check Card or sometimes your
Credit Card. It has not yet posted to your account. A temporary "hold" (known as an "authorization hold") is placed
on these funds at the time of purchase. This hold will be removed from your account either (1) when the actual
transaction amount is debited from your account in posted transactions, or (2) approximately three business days
after the authorization, whichever occurs sooner. While this hold will reduce the balance available to authorize
subsequent Check Card transactions, it will not affect the payment of other withdrawals such as checks, electronic
funds transfers or previously authorized Check Card transactions.

In some cases, the amount of the pending transaction may not match the actual amount of the transaction. This is
common. Some merchants, including restaurants and hotels, will place an initial hold (known as an "authorization
hold") on the account for a higher or lower dollar amount.

Once these types of transactions are processed, which may take several days, the actual amount of the transaction
will be posted to your account.

NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data.


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            Why is my credit card payment declined?
            Generally, payments are declined if our billing system is unable to verify the billing information you've
submitted. Here's a troubleshooting checklist of possible causes:

Incorrect Credit Card Number or Debit Card Number:
Make sure that the credit card or debit card number you provide or we have on file for you is correct
and up-to-date.

Credit Card Number or Debit Card Number has spaces or other characters between digits:
Make sure that your credit card number does not contain any spaces, dashes, letters or any other
characters other than digits (numerals).

Incorrect expiration date:
Review the expiration date on your credit card or debit card. If your card expired, use an up-to-date credit
card or debit card.

Incorrect billing address and phone number:
Make sure that the telephone number and billing address listed in your account match those associated
with your payment method. Otherwise, our system will not be able to process your charges. Either update
your personal information, or contact your payment institution to sync up.

Credit card limit reached:
Check your credit limit. You may have reached your daily or total credit card limit on the day we attempted
to charge your card. Your credit card should have enough available credit to cover your order's amount. If
your card does not have enough credit, enter a new credit card with a higher credit limit. You may also ask
your bank to increase your credit limit.

Maximum amount allowed for a single charge exceeded:
Check the maximum amount your card can be charged at a single time. If the declined charge in your
account is higher than this amount, try asking your credit card company to increase the limit. You can
also enter a new credit card with a higher limit.

Maximum number of charges card can receive in a period exceeded:
Check how many times your card can be charged in given time period. If you've exceeded this amount, you
can try submitting a new card. You can also talk to your bank about increasing this limit or simply wait
until your card can be charged again.

Card doesn't accept charges from an online source:
Make sure your card allows online transactions. If not, talk to your credit card company or enter a new
credit card to process the charge.

Card doesn't allow for international transactions:
Make sure that your card can accept international charges if you live outside USA. If not, try entering a
new card to process the charge.


Your debit card has no funds available:
Add funds to your debit card (check card).

Usage of your credit or debit card was temporarily blocked (suspended) by your card provider:
That can happen sometimes if a preceding transaction was considered as suspicious by your card provider.
Example: your card was used to send a large amount of money to a developing country before you
tried to place an order with us; This is a "no fault of your" case - call your card provider to unblock your
card and place your order with us again.

In rare cases our virtual credit card terminal can be under maintenance or it may fail:
Please try again soon or try later.

Your billing address may be incorrect:
You may have entered an old billing address (address where you receive your card's bills) or you may have
mistyped your billing address. Check, correct and try again.

You are using a stolen card or stolen card's data:
We can not help you in this case, but if you are honestly unaware that you are using someone else's
stolen card, please call the card's provider company to verify. We will not under any circumstances accept
anyone's stolen credit card's payment and we may inform the authorities if you keep on trying to pay us
with a stolen credit card (data).

IMPORTANT: in some rare cases even if you get a "DECLINED" message it may be a system error. We
will sometimes attempt to charge your card manually and see if it gets declined again. If it does not get
declined when we manually process your card payment, your order will most likely will be processed.

In case if you still don't know what went wrong, please try to use a back up credit card or pay us using
an alternative way of
payment.

NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data.

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            Why is my credit card payment authorised, but marked as "Fraud"?
            Sometimes our virtual card processing terminal does that. It marks the order as "FRAUD" but gives the
"APPROVED" message next to the card. In such case please don't panic. There's no need to cancel your
order yet. We will attempt to manually charge your card and if all goes well, your order will be processed
and shipped. Otherwise we will email you to let you know what can be done to process your order.


NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data.


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            Why is my debit card, check card or ATM card being charged twice?
            Well, first of all, we never charge anyone's card more than once, yet your financial institution (your card
provider) or a payment processing entity may in rather rare cases put a hold/reserve on your card account
twice the amount of your order. It means the payment processing entity will place a hold on both your Bank
Account and your Debit Card for the amount of your order. That may happen in some cases when you use
a Debit Card (Check Card) that is linked to your Bank Account as your back up funding source. That usually
happens with money transfers rather than when placing merchandise orders online. The hold on your Debit
Card decreases your available line of credit by the amount of your order. If your card says Check, Debit, or
ATM on the front, this may in rather rare cases put a temporary duplicate hold/reserve on your card until your
order ships and until funds on your card are captured, which means when your card is charged a final single
amount by us. After that the second hold/reserve should be released and the first hold becomes a permanent
and a single charge on your card. If the release does not happen within 4-to-7 days, please contact your card
provider and us.


NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data.

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            Why is there a second, smaller charge on my card?
            Again, since we no longer accept credit or debit cards via telephone, fax, mail or email this question has
become irrelevant, but we left it for you to read anyway, for your other situations in life.

Please note that if you are ordering from another country (outside of USA) using your credit card or debit
(savings, electron, etc.) card, you may be charged an extra, a second charge (a so-called "Cross-Border
Fee"), which will be much smaller than your order amount and your card statement will probably show it as
being charged by us as well. Yet we do not charge this fee, your credit card provider, your bank or some
other company does the charge, which we disagree with. So, that fee is charged by and on behalf of Visa
and Mastercard authority or corporation regardless that we do not like these fees to be charged to our
customers and to ourselves as well. We believe these fees, especially when charged using merchant's
(our) name are unfair; yet we have no choice, but to accept those fees on foreign transactions. Otherwise
we would not be able to accept your cards at all. So, I do not initiate nor charge the "Cross Border Fee".

Effective April 2, 2005, International Visa Card Issuers may be applying an optional issuer surcharge/fee to
transactions where the merchant is located outside the country where the customer's credit card was issued.

This likely means that you are being affected by this surcharge. The surcharge is being applied directly by your
credit card issuer and should not be mistaken for a billing error on our part or by our merchant service provider.
Many cardholders are not yet aware of this Visa or Mastercard policy change, and therefore we explain to you,
that the additional amount is a Fee applied directly by your Visa or Mastercard Financial Institution.

Effective October 1, 2005, MasterCard is imposing a fee on: (a) Cross-border transactions on U.S. issued
MasterCards and (b) cross-border transactions on MasterCard-branded credit cards that are issued outside
the U.S. region, but are acquired within the U.S. region. So this issue may or may not applied to those
who reside outside of the United States of America.

UPDATE: This is what shows up on my bank account after they charge me a cross-border debit card fee:

What is this fee?

An International Transaction Fee is assessed when you use your debit card for purchases in foreign currency

or in US dollars with a foreign merchant, including U.S. internet transactions with a foreign merchant. This
fee is also assessed when you use your debit card or ATM card to obtain foreign currency from an ATM. The
International Transaction Fee is a percentage of the U.S. dollar amount of each purchase or ATM withdrawal.

NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data.

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            How do I navigate the site?
            First of all, to purchase banknotes and other goods you can either use text pricelist with "Add-to-Cart"
links in it and with ability to view larger images and text or you can go directly to the
shopping cart
interface and purchase from there (usually no larger images) whichever you prefer. Contents of both,
the
text pricelist and the shopping cart store is almost exactly the same and both are interconnected.

You can either use our search feature(s) (either at the
home page or in the store interface) to enter in
the type of product you are looking for, or you can navigate by using our categories shown on the left
hand side of the website. Some categories will have subcategories that will be displayed at the top middle
section of the website once you click on the category name.

If you need to look up bank notes by Country Name you can click on a category with a certain
letter "World Banknotes
A to Z" and then sort the notes by Country Names. You will also notice
that you can sort the products by product code (which usually matches the "Pick" number), price etc.

Please do not attempt to contact us or to order any banknotes or other items from the
Currency Gallery.
Many banknotes and other items on the
Gallery pages are not available (sold, not for sale, images were
donated, etc. While some or many items in the
Gallery may be available to purchase from our Store,
please do not contact us about availability of
Gallery items. Go to the Store instead and order from there.
Item availability in our
store is usually very close to 100%. So just go ahead and place your orders.

You can recommend a product that you like to your friend as well as add it to your wishlist.

You can see bestsellers and featured bank notes, buy related books, holders for your paper money
collection, browse our huge paper money gallery containing images of thousands of banknotes from
all over the world!

If you are not satisfied with the speed of browsing and/or functionality of Banknotes.com International
Store - please don't hesitate to tell us about your experiences and concerns. We like to improve it
for your best experience.

We hope that you will find our store and our both sites easy to navigate and easy to use. Enjoy them, buy
something for yourself, your friends and loved ones and come back soon. Thank you very much for your
business and support! And what's most important, we love to see you smile :-)


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            Are these real (original) money or reproductions (replicas) that you are selling?
            To the best of our knowledge and effort all the banknotes (paper and plastic currency) and coins on this web site
are genuine (real, original) currency and
genuine (real, original) collectible banknotes (not reproductions, not
replicas) unless clearly noted
otherwise on each and every separate item. We do not sell counterfeit (fake, bogus, forgery) money. We do NOT purchase counterfeits or knowingly purchase stolen items.

NOTICE: If you receive counterfeit currency from anyone, you must immediately bring it to the nearest police station.

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            How do I use "Add-to-Cart" links on Banknotes.com?
             
           

            It's a very simple procedure, but you have to understand how it works so you can keep on
using it all the time. If you wish to use Banknotes.com
text pricelist instead of using our
storefront with thumbnail pictures, then let us explain to you in steps how it works:

1. Before you begin shopping at
Banknotes.com it is recommended to go to our store
and
register (new customers) or login (existing customers) and then either go shopping
right
there or (go to the next step below):

2. Go to
http://www.banknotes.com/pricelst.htm and read all the terms, conditions and
other helpful
info there (recommended);

3. Begin browsing our
text pricelist by clicking on A to Z letters on that page;

4. When you see a product that you like, simply click on the "[Add-to-Cart]" link right next
to it and do nothing else. Your product has been added! That way you can fill up your cart
faster without being sent to it every time you add a product into a cart! Keep on doing this
(adding to cart) until you are finished shopping and then click on the "
View Cart" link in the
upper menu of every A to Z page to view the contents of your cart (basket);

5. Please note that by clicking on "Add-to-Cart" link once you are adding only 1 (one) product
each time. If you wish to update quantities (2 to 10) then you have to go to the
shopping cart
and update desired quantities for all your ordered products there. Or you can keep on clicking
on Add-to-Cart links and every extra click adds yet another piece of same item to your cart;

6. And finally if you like what you see in your shopping cart (basket), then proceed to
checkout,
proceed with payment and wait for your order to arrive. Simple as 1 to 6!

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            How many different products can my cart/basket carry?
            The number of products to be placed in a customer's shopping cart (basket) theoretically is unlimited, but we
suggest adding 200 or less different products into your cart per order. If you need to order more than 200
different products, then please submit several orders and we will charge you only one shipping fee if your orders
are placed on the same day at the same time.

If you add more than 200 different products (quantity of each in this case is not important) into your shopping
cart, it is possible (or not) that your cart may or will become inaccessible, blank, or you may be unable to send
your order through to us. In such case please contact us.

Non-logged in customer's carts are cleared on closing their browsers, and logged in users' cart data is stored i
n a cookie and therefore contents of the registered (and logged in) user is saved for your future use. Therefore if
you add products into your shopping cart (basket) while being logged-in, and then log out and leave without
placing an order, you can come back and find your cart full the next time you login to your Banknotes.com
account.

Quantity per each identical product is limited to 100, but you can order more by calling (phoning) us or you can
update the quantity during checkout. If you select 2 (two) or more identical items, they may or may not be
available in that particular quantity. If the products are not available in that quantity, your order will in most cases
still be processed for what's available. If you need more than 100 of each item then please note that in your order
or
contact us.

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            I keep getting an error message or your site is inaccessible sometimes.
            Please copy & paste that error message onto your email processor and email it to us. We will fix the problem
as soon as we can and will inform you when it's done so you can continue shopping.


REQUEST: Please let us know whether you like and enjoy the service you received at our website. We care

about you and we love to hear from you about how you are doing and how we can improve our service. Your
feedback is very welcome.

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            My shopping cart / basket has become empty after I've added items into it.
            This has happened most likely because you have disabled "cookies" and/or javascript in your browser. This
commonly happens if you have something like Norton Internet Security package installed and
have the security
level set too high. Cookies and javascript must be turned on as they are used
to remember what you have
added to basket.


Also it will happen if you add products into your shopping cart without registering and logging in and then leaving

our store or closing the browser. To make sure your shopping cart / basket does not become empty please
register and log in before or after you are done adding products into it.

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            What is the condition (grade) of all these banknotes?
            All the bank notes that are for sale at www.banknotes.com or at http://store.banknotes.com are in UNC (uncirculated)
condition unless otherwise noted.

For more information on what VF or AU etc. means please go to the following page:

International Grading Standards for World Paper Money

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            I'd like to purchase identical banknotes in quantity larger than 10 of each.
            We do not handle a large variety of world banknotes in quantities larger than 100 each, but we may be able to supply
you with some of the world's most affordable banknotes in quantities of 100 to 10000 each. Please contact us and
let us know your exact needs and we will get back to you.

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            I'm skeptical about giving my credit card on the web. Do you have a solution for me?
            NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data. Thus the following reply is irrelevant
and is left here only for reference.

Yes, we do have a solution that's right and very safe for you (although our online store is very secure as well):

1. Please go to:
http://store.banknotes.com/home.php or to: http://www.banknotes.com/a.htm ;
2. Using our store (one of the above links) add the desired products into your shopping cart and
on the page where you will be asked to select a payment method just select the radio button that
says "Order by Phone" and after going through all the steps and clicking on a "Submit Order"
button, give us a
ring (call, phone us). We will take your credit card number, expiration date and
CVV/CVC/CIN number (please keep those handy when calling us) right over the
phone.
3. Alternatively, instead of selecting "Order by Phone" you can select "Order by Fax" and
fax us
your credit card data (CC# + EXP + CVV/CVC/CIN#).
4. Alternatively you can send us your credit card data by
regular mail.

Credit Card Security Notice: For your security and peace-of-mind, all transactions on Banknotes.com
are processed using 128bit
SSL technology. As an extra precaution, all customer credit card data is
frequently
removed from our secure online store.

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            Can I order via mail, phone, fax or email instead of using online shopping cart?
            NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data. Thus the following reply is irrelevant
and is left here only for reference.

Yes, you can and welcome. Please check this page out: http://www.banknotes.com/terms.htm and you
can go directly to "
How To Submit an Order", "Payment Options" and "Shipping Options" which explains
how you can order, pay and what ways of shipment we have for your convenience.
Need to contact us?

I. Use Email, Mail or Fax (pay with Paypal, check, cheque, money order, cash, bank wire, Western Union)

1.
E-mail,
Fax (please view our phone/fax # here) or Mail your order to us and include:
a) Full description as in our pricelist. Best is to Copy and Paste (CTRL+C and CTRL+V);
b) Desired way of payment (important!);
c) Desired way of shipment (important!);
d) your personal data such as: YOUR NAME, EMAIL, MAILING ADDRESS;
1a. Use a
Print-out Order Form for orders submitted via mail or fax;
2. Wait for confirmation of your order (usually takes about 24 hours, though weekends/holidays can be slower);
3. After you receive your order's confirmation (list of available items and an invoice), proceed with your payment;
4. After you have processed or
mailed your payment to us, please email or fax a brief confirmation message
that you have submitted your payment;
5. Wait to receive your ordered items. Depending on the way of payment, way of delivery chosen and your
location in the world it takes between 2 days and 1 to 4 weeks (sometimes to some countries more than
that) to receive the ordered items;
6. Once you receive the ordered items and are satisfied with them you may let us know (not mandatory) that
you received them safely.


II. Pay with Your Credit/Debit card

ATTENTION: Emailing your credit/debit card details is on your own risk. We strongly suggest that you do
not email your credit card number/data to us. Please call/phone/fax/mail/send us the following mandatory data:

1. Your Order and Your Personal Data (please use
Print-out Order Form)
2. Your Credit or Debit Card Number (if emailing on your risk, email it in 2 or 3 or 4 parts)
3. Card Number (CVV Code) (3 or 4 digit number on the back of your card)
4. Your Credit or Debit Card Expiration Date (Month & Year)
5. Card Manufacturer: Visa, Mastercard or American Express only (will accept Discover in the near future).

VERY IMPORTANT: If you are not a resident of the EU or the USA then your Billing and Shipping addresses
must match.

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            I did not receive my order and it's been 30/60 days since it was shipped
            Sorry to hear that. It is IMPERATIVE that you do not email us without reading this entire response first. Trust us,
we did our work properly. When mail is delayed or goes missing, everyone suffers, the sender and the recipient.
It takes time to investigate the whereabouts of the letter or the package and it takes extreme patience to not get
upset over it. Please believe us that your order/mail has been properly prepared, properly processed, properly
addressed and properly shipped out to you, making sure your address and even your telephone number is clearly
and carefully spelled and sometimes even checked on the internet for correctness. We do our job putting your
order together and mailing it out to you, so why get upset with us after we did our job corectly? Please be patient,
and contact us only if you do not receive your order after at least 30 or 60 days after it has appeared on the tracking
information as "Internationally Dispatched". That means NOT since the date you placed your order, since it takes
a few more days to process it, to pack it properly, to mail it out and to reach an International Service Center (ISC),
where it is properly and promptly directed to your destination, but since the date it was despatched internationally
or at least since the date it was accepted by our local post office.

Please note that we are not responsible for "timely" delivery of your order via REGISTERED MAIL (or any other
shipping method even if that is FEDEX) since there is no time limit or guarantee of any sort or kind by any postal
authority as Registered Mail can arrive in as little as 3-5 days and can take as long as 3-4 months to arrive (on rare
occasions). Therefore you will not be rembursed for "late" or "delayed" delivery via REGISTERED MAIL or even FEDEX.
If you are concerned to receive your order fast, within 7 to 12 days (or faster), you should select FEDEX delivery only.
Sorry, we do not provide OVERNIGHT or SECOND day delivery since we are not located near a majour hub or city.
Even FEDEX may take longer depending on the remoteness and populartity of the destination. In some rare cases
Fedex may take as long as 2 weeks to deliver and as fast as 2 days (after your package reaches a majour FEDEX
hub or distribution facility). Yet Fedex shipments almost never go through Customs, thus greatly speeding up the
delivery of your order.

Tracking:
Global Track & Trace

Please understand that we do not own Postal Services of any country, and we do not own Federal Express or EMS
(Express Mail Service). Also we do not deliver your order in person (as much as we'd like to) since we use
International Postal Services (Ordinary Mail, Registered Mail or the EMS) or Federal Express (FedEx) only. We
depend on these services to deliver your order to your home, work, business or to your post office box. We submit
your mail piece to these services and we do our job properly. If the mail services fail to do their job properly, we both
suffer, you and us, and thus let's be patient and wait, cause we are doing everything possible to search for your
delayed or missing mail piece. And therefore getting upset with us for a delayed or missing mail piece will only have
someone get a heart attack and not move anything faster. Thus if your order shipment is delayed, please only
contact us if it's been AT LEAST:


- Express Mail Service shipments ONLY: 21 days;
- Registered Mail shipments: 30 days to big cities in the developed countries only;
- Registered Mail shipments: 60 days to smaller cities, towns and villages in the developed and developing world.

Here's why mail can be slow or slower than you expect it to be:

Reason # 1: Holidays: During Christmas and New Year and other holidays mail can be slow or it can even "disappear",

since a lot of outsiders are or may be hired by your country's government postal services in order to help them out
with their hopeless holiday mail volume. Some of those outsiders (school children, students, foreigners etc.) may be
tempted to steal your mail piece since they feel they are not permanent employees of the Postal Service and may
not have been sworn in to be fully honest (big problem). Thus things like that rarely but do happen. Please remain
patient and remember that we do not insure orders with full amount, beyond the $40 postal indemnity unless we are
requested to do so. Sometimes a full insurance is just unavailable to your destination.

Reason # 2: (USA and CANADA only) ISC NEW YORK or ISC MIAMI, or another International Mail Service or Sorting

Center delays. ISC NEW YORK etc. can hold your REGISTERED MAIL piece for days, weeks or even months without
breaking a sweat. Gladly that does not happen very often. USPS service has been getting worse since year 2005-2009
always complaining that they never make a profit, but postal charges are going through the roof, exceeding European
and world postal charges and fees by several times fold and are even hitting the (non-existing) Firmament. Please be
patient and let the ISC (International Service Center that sorts and sorts and sorts.... and sorts your mail for days and
weeks sometimes for months... and sorts more.... until you lose patience and submit ask us to complaint and then all
of a sudden, they deliver it. Call "your local" ISC if you become impatient and need to vent. Also, please Google-search
for "NOTORIOUS ISC NEW YORK" (ISC MIAMI, ISC LA) on the internet. Pease do not vent on us in any way. 99% of
mail delays to beautiful North America are now caused by ISC NEW YORK etc. Also please check the following 2009
USPS law (there was a similar law released in 2015 in Canada as well):

http://about.usps.com/postal-bulletin/2009/pb22259/html/updt_004.htm (Hint: FedEx)
https://www.federalregister.gov/documents/2009/04/02/E9-7373/international-inbound-registered-mail-procedures

Reason # 3: Customs (Douane) delays. Customs processing takes time, sometimes days or even weeks. Please be
patient or call your local Customs Department if you become impatient and need to vent. Please do not vent on us in
any way. After doing our hard work we will not like it, although we will address it immediately if you insist and you will
not make things easier for anyone neither speed up the delivery in any way. Also it could be that when CUSTOMS of
the country of destination is holding on to a mail piece with your ordered items inside of it and they may have sent you
a MAIL PICK UP NOTICE by mail, which you may have not received. Thus it may make sense to also call and ask the
Customs as well as your post office and ask them whether they have been placing mail pickup notifications into your
mail box or whether they have any RETURN TO SENDER mail in the processing that is being returned to a foreign
country (us) undelivered. In some cases the sometimes-lazy postal service simply won't bother much to deliver your
mail or your mail pick up notice and will return it to the sender without waiting long enough for you to come and sign
for it. Apply as much pressure, filing complaints about such "services" as possible, to prevent such problems in the future. There always must be a friendly postal clerk, who will handle your mail with care for you if you ask nicely.

Reason # 4: It may have been sent back to the sender (us). RETURN TO SENDER and/or UNDELIVERABLE stamp
is usually placed on the undelivered envelope and there it goes, back to us. In some cases, quite often, if the delivery
person (postal clerk, postman etc.) does not find the recipient at home for once or twice or within usually 6 to 7 days
(business days or not), they may return the shipment back to the Sender (to us). Ask around at your end to speed up
the process. We will let you know as soon as we receive the returned mail. Re-shipping your order will be arranged.

Reason # 5: In a very unlikely case, the mail piece has been lost or stolen if it is undelivered after 3-4 months. Yes
,
quite often Registered mail takes that long to arrive even within short distances. It is now time to submit the "lost mail
search request form" and to re-ship your order as soon as we receive a response from the postal authority about
whereabouts of your shipment. If they still find it, they will still deliver it to you. That actually does happen when they
finally find the shipment and finally deliver it, especially under pressure. I've had a friend in the USPS, who told me they
keep the unclaimed mail for some time, then open it and sell on auction if no one claims it within reasonable time. Usually it should get sent to the sender. That actually happens quite often and in some cases the undelivered
REGISTERED MAIL or EMS package or envelope is being held until they receive inquiry and complaint about it (!)
and only a filed and documented complaint makes it move and gets suddenly delivered!

Please be assured that after you contact us with your concern, we will submit an official search form to our local
postal authorities and will inform you via email as soon as we hear from them. The postal authority research may
take up to 3 months or 90 days for processing. While waiting for the resolution, in the meantime here's what you
can do,
on your end, to possibly speed up the process. Please read on, below.

Ask your neighbours, family members, relatives living in the same house, condo or flat, ask friends, roommates living
with you etc., whether they may have received your mail for you and forgot to pass it on to you or perhaps they left on
a very important and urgent vacation or a business trip and forgot to pass your mail to you, thus delaying the delivery
by days and weeks. It does happen, from our extensive experience, we can assure you, all kinds of things happen,
and not always because of a bad intent.

Ask around your town (neighbours, friends, relatives, co-workers, strangers, postal clerks, local thieves, etc.) whether

they had problems with receiving foreign mail in that particular postal code, ZIP code, town or city (via regular-ordinary,
registered or EMS mail = those three methods) and if possible, please let us know the result (what they said). That
may help the investigation and to prevent mail loss in the future. Because your local post office or local mail sorting
center may have become corrupt and there may be even one or more employees who may simply be stealing (some
say: keeping) people' s mail.

Please note that contacting us after just 5 or 10 or 15 days is "fruitless", and will slow down order processing for
everyone else, as we will be answering all the emails that we would rather not, since your shipment will still be on its
way to you, or it may be delayed at your country's Customs, or in some cases it may be on its way to us, after it's
been attempted to deliver and your local postal services were unable to deliver it because:

a) They were unable to find anyone at your home or to deliver the mail and to receive recipient's signature;
b) The Mail Delivery Notice (usually a red, orange, brown, blue, green or a yelow piece of paper or cardboard notifying
the recipient to come to a post office at a certain time to pick up their Registered or Express mail piece and sign for it;
c) Your address was incorrect as provided in your order to us. Always verify it a million times. We do not misspell addresses as we are very careful.

In such case your order will be or may be on its way to us and all we both can do is wait and once received it will be
re-shipped to you. No refund requests are granted because of mis-delivery by postal services and for any other cause
that is not a fault of ours.

We submit investigation documents to postal authorities for every lost or severely delayed mail piece.

WARNING: It is FEDERAL AND LOCAL CRIME to misreport delivered mail as not received. This is in case if
the mail gets delivered and the recipient does not report it or misreport it as "not received". This does not
apply to 99,99% of people. If you did not
receive the mail piece, there is nothing to worry and let the investigation be
processed first.

Please do not email us without reading all of the above first. Please do read it twice, so you can better understand

everything. Thank you for your business, patience and understanding. Everything that is fair ends up fairly.

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            What are your terms and conditions?
            Terms and Conditions

PLEASE READ ALL THE INFO BELOW AND AGREE TO IT BEFORE PLACING AN ORDER



By placing an order to our online store at Banknotes.com or sending to (or receiving from) us something
of value you automatically agree to be bound by the terms and conditions described in this Agreement. All
transactions involving world paper money and cash also other collectibles and us (Banknotes.com) on one
side and another person or company on the other side are bound by the following terms and conditions.
(We reserve the right to update these terms without prior notice given).

Please note that all charges to your Credit or Debit or ATM or Check or Business Card will appear as
.

Attention! We are "FRAUD SMART". All orders paid with credit/debit cards (Visa, MC etc.) go through
numerous security and anti-fraud checks such as AVS, identity verification, signature verification, shipping
and billing address verification, email address and phone verification, and if necessary (many overseas
orders) - manual authorization, verification of your references and other data, therefore please expect to
receive an email before your order gets processed if you live in an underdeveloped country or a country with
a high fraud risk. Even if you live in a developed country, your data might still be checked at a maximum if
your order seems to be for a large amount, shipping charges high for a smaller order, ordering current
notes (currency) and many other reasons. This all is done in order to protect your credit/debit card account
from fraud as well as to protect ourselves from fraudulent orders and payments and against fraudulent
chargebacks. We reserve a right not to process your order until we receive from you all data requested
and/or until we receive your payment by some other means than a credit/debit/check card (if payment receipt
via Visa/Mc etc. seems to us to risky).

Maximum indemnity for internatonal registered mail is ~$45.

If choosing a speed courier such as FEDEX etc. please provide us with your PHONE NUMBER and your STREET
ADDRESS. These speed couriers do not deliver to Poboxes, FPOs and APOs.

Disclaimer: All shipments of all kinds of valuables, be that a general or a registered mail shipment to abroad, are
being sent at a buyer's risk unless a buyer asks to insure the item(s). Indemnity insurance is limited up to about
US$40-$45. In case of a loss of a package/letter (only in case if your shipment was insured) we will refund an
amount of money which we will receive from a Postal Institution after the claim is processed and claim amount
has arrived into our account. We will not be held responsible for any delays that any mail carrier/courrier institution
or company makes and we will not be responsible if the mail carrier/courrier refuses to refund the amount of
insurance to us. All proof of shipment and claim documents will be supplied to a buyer. We will do all our best to
make sure that contents of every package/letter is safe and intact when handing it to a mail carrier/courrier
institution/company
employee. In case if contents of a package/letter gets damaged we will replace damaged
value (will estimate ourselves)
only if the shipment was ordered to be delivered as insured and only if after viewing
the damaged package you notified
your post office supervisor right away not leaving the post office and supplying
proof of damage as a document to us.
You will also have to supply us with original packaging to show how it
was damaged as well as all damaged items.
In any case of damage, loss or theft of contents please notify your
postmaster immediately and not leaving a post
office building. If you receive a package/letter which looks
suspicious, best is not to touch it, but let the Postmaster
open it in front of you.

IMAGES: Notice about the images of the banknotes you are purchasing: while images of some especially of the
old, rare and unique banknotes are actual, many images/photos are only made for illustrational purposes. The
serial number and/or the signatures, the dates, and the overall condition of the note you receive may be different
than the one you see on the Obverse-Reverse image.

We keep the right to own the digital scans (images, photos) of the banknotes, coins etc. that we sell. Example:
you purchase an item "X" and therefore you become an owner of the physical item "X" but the scan (image) that
we made of it we keep the right to own our copy of the scan. It means you own your own scans if and once you
make them. When purchasing banknotes from us you automatically agree that we keep a digital copy of each
banknote
that was sold to you displayed in our public and free gallery and we have a right to own that scanned
copy.

RETURNS: RETURNS: Seven days return guarantee.
Repeat customers - 30 days.

Returned items must be mailed to us immediately or up to 7 days (due to varying climatic conditions around the
world) after receiving them in an ORIGINAL holder and packaging. You must make sure that the returned items
are well and safely packed and will not get damaged on the way back. All open sides of a plastic holder that holds
banknotes in it must be sealed well in order to avoid a slip-out and damage of the banknote(s). All returned items
must be returned in their original packaging and securely sealed in the same way as they were received by you.
All returned items if received in a damaged condition will not be refunded for and may be sent back to the sender.
We will refund your money of a returned merchandise (less shipping & handling cost) (restocking and electronic
commerce fees may apply - if you have paid with a credit card) upon receipt of items in the same condition as they
were shipped. You can choose a refund in a form of currency refund or as a credit towards your next order. Repeat
customers can return their ordered items within 30 days. Repeated customer is considered to have placed at least
3 successful orders in the past 5 years before becoming a repeated customer.

IMPORT DUTY WARNING!
You can not return your order to us by refusing to pay your country's import duty
(import tax etc.). The recipient is responsible to pay their country's import duty charges.

Our basic merchandise return rule is: 7 days money back guarantee, but please read on. Best is to send us
an email explaining the reason you wish to return your product(s) along with your original order # in subject header.
We will assist you with your request and depending on the return conditions explained in our company's policies,
we will make a decision on what needs to be done. In most cases returns that are not warranted by our mistake
or product defects (misgrading) may be a subject to a small restocking fee. In all cases except for shipment errors
on our part, the customer must pay for shipping back the returned merchandise to us. We recommend a shipping
method that offers tracking and insurance.
In case of our mistake in grading or if you are our repeated customer
you will be refunded full amount plus shipping (only air mail or first class shipping, no speed courier will be refunded
or funded unless a special arrangement is made). We usually have relaxed rules about merchandise returns, but
we reserve the right to apply the above rules when we see it necessary. Everything that's reasonable ends up
reasonably.

COUNTERFEITS: Purchase, offer or sale of MODERN COUNTERFEITS (counterfeits of modern currencies and
current negotiable legal tender bank notes) is strictly prohibited. Sale or offer of a counterfeit note as a genuine
one is strictly prohibited. If you own or find/buy a modern note (around 1960-2017-) which you suspect could be
a counterfeit you should bring it to the nearest police station for inspection.
We will not buy or sell any counterfeits
of modern currency except the old non-negotiable or obsolete notes that only have a collector value and are not
possible to cash in. All counterfeits (if any) will be clearly marked as COUNTERFEIT. It is also illegal to (try) cash
in such play money as "One Million Dollar Bill" and other funny money (play money, fantasy money). All bank
notes, paper money and notes on this web site are sold only as collectibles for a purpose of collecting or
collection-investing. Although you may choose to spend the ones that still have legal tender status in the countries
of their origin.

All the items are in UNC condition unless stated otherwise. All prices are in US dollars. All banknotes that are sold
on this website (Banknotes.com) are sold only as collectibles for collecting purpose and not as currency/money for
spending purposes. You may choose to purchase our banknotes for spending them if you wish so.

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            Is my private and credit card data secure at your web store? How secure is it?
            Yes, all your personal, private data and your credit and debit card details are very secure with us. We do everything
we can to secure our Customers' data. For your security and peace-of-mind, all transactions on Banknotes.comSM
Store are processed using 128bit SSL technology. Once you enter the user registration zone and once you enter
(login) our store you are in a secure zone, which you can recognise by "https" in front of the URL (internet address)
instead if "http". The letter "s" in "https" stands for SECURE zone. As an extra precaution, all customer credit card
data is frequently removed from our secure online store. We do not collect nor store U.S. SSN. As long as you are
logged in to your Banknotes.com account, your data is protected.

NOTICE: Currently we only accept credit cards if you place an order via our online store. We do no longer accept
credit cards via telephone, fax, mail or email. Maximum security for your data.

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            What else do I have to know so my order is processed with certainty?
            For security reasons (and to prevent possible fraud, electronic shoplifting, some possible unfair chargebacks
and chargeback-fraud) certain orders may not be processed and shipped timely, if at all, if all or some of the
following applies to your order (orders that are paid with credit or debit card or Paypal):

a) When submitting your order (paying with a credit or debit card or Paypal) you are using a free web email
address such as, but not limited to: Hotmail, Yahoo, Gmail (Googlemail) etc. in combination with the other
factors mentioned below. Exceptions apply.

b) Your credit/debit card order is for an amount over US$100 in combination with a free webmail account and
an urgent delivery request, but not limited to, etc. Exceptions apply.

c) Your order is for a small amount (example: $25) and your shipping cost is very high (example: $65 via FEDEX
or even if $30 via Express Mail). In such case please either submit a larger order or go with the option "B" below
by paying us with a cash method or you can pay us only for the merchandise (special arrangement) and use
your own UPS, FEDEX or DHL account (if no account - sign up with them) to pay the shipping charges yourself
directly to those speed couriers. In such case you will have to either provide us with your UPS, FEDEX or DHL
account, or, if you will wish to keep your speed courier account private, to schedule a pick up at our office address,
which (address) will be provided to you upon your request and after your order has been processed.

d) You are ordering mainly hard currency (current banknotes / bills that can be easily exchanged in banks)
and especially if you order larger denomination banknotes / bills and pay with a credit/debit card or Paypal
in combination with the other factors mentioned above and below.

e) The shipping method that you selected is a speed courier, such as: FedEx, UPS, DHL, Express Mail, etc.
in combination with several of the other factors mentioned above and below.

f) You are asking to ship your order to a different address than your credit or debit card's billing address (address
that your bank statement is sent to and which is verified by your card provider) but not limited to and may be also
in combination with several of the other factors mentioned above and below.

g) You are asking to ship to a different name than the one on your credit or debit card or Paypal account, but not necessarily limited to and may be also in combination with several of the other factors mentioned above and below.

h) If you use Paypal to pay for your order, in some cases we will only ship to a Confirmed Shipping Address.
Therefore please make sure you are a VERIFIED Paypal member and that your shipping-to address is in a
CONFIRMED status. Reasonable exceptions apply. Paypal accounts of some countries can not have a
Confirmed Address, - in such case your account must be Verified and have a good long-standing history of
successful payments.

i) We and/or other merchants had significant problems with your credit/debit card payment or with excessive returns
and especially chargeback or chargeback attempts or even chargeback threats in the past and for no good reason.

k) You have made payment reversals (chargebacks) to us or to other merchants in the past for no good reason and
at no fault of ours or theirs.

To avoid delays in processing your order, if any two or more factors of the above applies, we recommend that you
send a cash payment (cash in the mail, Western Union money transfer or a bank wire transfer).


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            There's a very annoying pop-up ad (advertiser) that could be malicious!
            While we do not allow nor provide space for pop-up ads on our website, it is possible that this could happen and
therefore please report the exact location and the time of appearance of such an ad, and even better, send us a
screenshot of the part of our website's page, where the offending ad has been appearing and we will remove it or
block it, if we find it annoying or malicious in any way.

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            What is your privacy policy?
            PRIVACY STATEMENT

We respect your privacy. All information submitted is kept in the strictest of confidence possible. We promise
to never sell or share your personal information with any outside business or agency (except of some clearly theft,
scam and fraud cases).

If you send us correspondence, including e-mails and faxes, we retain such information in the records of your
account. We will also retain customer service correspondence and other correspondence from our store to you.
We retain these records in order to measure and improve our customer service, and to investigate potential
fraud and violations of our User Agreement. We may, over time, delete these records.

We will share your personal data with your ISP, host, private investigators, police and any governmental agency if
you commit or attempt to commit fraud or theft of our property and in some cases of any property in any way.

USE OF COOKIES

When you view our web site, the software that was made for us may store some information on your computer. This
information will be in the form of a "Cookie" or "Cookies" and is necessary to run our website and our store correctly.
Cookies are completely harmless to your computer. With most Internet Browsers, you can erase Cookies from your
computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser
instructions or help screen to learn more about these functions. Cookies are small files of data that the system we
use sends to your computer to allow us to recognize you as our customer if you return to our site using the same
computer and browser. It sends a "session cookie" to your computer if and when you log in to your Banknotes.com account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple
pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once
you log out or close your browser, these session cookies expire and no longer have any effect.

ACCEPTANCE OF PRIVACY TERMS & CONDITIONS

Your access to and use of this site is subject to the above privacy terms and conditions and all applicable laws. By
accessing and browsing this site, you accept, without limitation or qualification, these terms and conditions.
Banknotes.com may at any time revise these privacy terms and conditions. You are bound by any such revisions
and should therefore periodically visit this page to review the current privacy terms and conditions to which you are
bound.


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            How do I contact you if I need help?
            If you would like to phone or call Banknotes.com, please do so as long as you have a serious cause for that such as:

a) You would like to place an order over the phone (please
email us first);
b) You wish to find out the status of your order (info available on your Banknotes.com or Paypal account);
c) You have a problem with your order, payment or trouble submitting or receiving your order;
d) Any other order related issues, inquiries and questions;
e) You own a collection of really rare banknotes and wish to
sell it to us (please use online form for appraisal requests);

If you have a problem placing or receiving your order, just email us and we will get back to you right away.

Please note that we do not have secretary answer the phone, therefore please be brief and to the point. The person
who will answer the phone may have an accent (American or European) and may not be trained to speak fluently,
but we are located in Europe and North America and we do NOT outsource our calls. Your phone call will reach us
either at home (if you call late, after or before business hours, which is NOT recommended) or in the office.

Telephone & Facsimile (please email us first):
Please do NOT post our email address in its text format on the web!

Our telephone and fax number will be provided to you in the process of placing an order, in an invoice and on our
business card. Please email us to request our telephone and/or telefax number and/or provide us with your telephone
or fax number if you wish to speak to us before you place an order. We will return most order-related and some
of the wish-to-sell inquiries by telephone. Also, when placing your order online if you select "Order by Phone or Fax"
you will be able to see our telephone and telefax number. In all other cases we prefer to communicate with you via
email.

UNIDENTIFIED PHONECALLS (*Blocked Call* or *Unknown Caller*) may not be answered, therefore please make
sure your phone call device is capable to show and project your name and/or phone number. If you wish not to
disclose your phone number (see our privacy statement) then use email. Thank you for your understanding.

Email:
Please do NOT post our email address in its text format on the web!

Thank you for your business!
Happy collecting!

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