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Help & Support

Find quick answers to your questions below:
   
  Buyer's Guide | My Account | Billing & Payments | Order Status | Shipping | Returns | Terms & Conditions
  Security | Privacy Policy | Additional Support | Questions & Answers — Frequently Asked Questions
   
- Buyer's Guide
   
How do I navigate the site? | FAQ | Search | Other Info
Are these real (original) money or reproductions (replicas) that you're selling?
How do I use "Add-to-Cart" links on Banknotes.com?
How many different products can my cart or basket carry?
I keep getting an error message or your site is inaccessible sometimes.
My shopping cart / basket has become empty after I've added items into it.
What is the condition (grade) of all these banknotes?
I'd like to purchase identical banknotes in quantity larger than 10 of each.
I'm skeptical about giving my credit card on the web. Do you have a solution for me?
Can I order (buy) from you via mail, phone, fax or email instead of using your online shopping cart?
   
- My Account
   
How do I create an account?
How do I edit my account information?
I forgot my password.
Problems logging in or creating an account?
   
- Billing and Payments
   
How can I pay you? What credit/debit cards and payments do you accept?
Whom should I make my check (cheque) or money order payable to?
Did you charge my card or someone else did?
I need a copy of my receipt (invoice).
What are my payment choices?
When will the credit appear on my account?
When will my credit card be charged?
Will my credit card get charged after I cancel my order?
Why does your charge appear on my card as "pending"?
Why is my credit card payment declined?
Why is my credit card payment authorised, but marked as "Fraud"?
Why is my debit card (check card; ATM card) being charged twice? (it is not)
Why is there a second, smaller charge on my card? (foreign customers only).
   
- Order Status
   
Has my order shipped?
How do I cancel my order?
How do I track shipment of my order?
My order has not arrived yet
I did not receive an email confirmation of my order that I placed
Whom should I make my check (cheque) or money order payable to?
The packaging of my order looks like it has been tampered with (damaged, opened, resealed, etc.)
   
- Shipping
   
When will my order ship?
I did not receive an email confirmation of my order that I placed
How well is my merchandise protected during shipping?
What are my shipping charges?
Can you ship my order by regular uninsured unregistered mail (First Class or Air Mail)?
Do you ship via Express Mail, FedEx, UPS, EMS or DHL?
Do you ship to my country?
Can you ship with no signature required?
How do I track my mail shipment?
How soon should I expect my ordered items to arrive?
Will you ship my order to another name and/or address?
How do I check the progress (pseudo-track) of my Registered Mail (USPS) shipment?
I paid more to you for the shipping (postage) than it appears on the envelope/package that I received.
I did not receive the shipment of my order and it's been 30 (or 60) days since it was shipped
   
- Returns
   
How do I return my product(s)?
What is your return policy?
My country's customs (douane) charges me import duty. Can I refuse (return) the shipment to you?
   
- Terms and Conditions
   
What are your terms and conditions?
   
- Security
   
Is my private and credit card data secure at your web store? How secure is it?
What else do I have to know so my order is surely, timely and securely processed?
There's an extremely annoying pop-up ad (advertiser) on your website that could be malicious
I am getting a questionmark in GMAIL while receiving communication from you and from others
   
- Privacy Policy
   
What is your privacy policy?
   
- Additional Support
   
How do I contact you if I need further help?
   
- Questions & Answers - Frequently Asked Questions
   
Many other questions are answered here
   
  Most of the Customer replies to their email questions to us are: "Oh yes, thank you, I have already found your HELP page and the answer to my question was there". Therefore please don't be surprised if you do not receive a response to an already answered question posted on our website's HELP pages.
   
  REMEMBER: Satisfaction guaranteed or your money back. Our goal is complete customer's satisfaction.